Associate, Market and Strategic Research
About this role
Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient borderless manner.
The Role
We are seeking a detail-oriented, analytical Market and Strategic Research Associate for a 6-month contract to lead critical research and longitudinal data synthesis for brand storytelling initiative(s). In this role, you will analyze multi-year market trends, structure platform metrics, evaluate historical datasets, and gather real-world stakeholder stories to showcase our market presence and long-term economic footprint.
If you excel at digging into historical data, conducting qualitative interviews, evaluating broad market dynamics, and turning raw numbers into compelling, publication-ready reports and visual decks, this role is for you.
Responsibilities include but are not limited to:
- Longitudinal Data Aggregation & Analysis: Pull, clean, structure, and analyze multi-year historical datasets from internal systems (CRM, platform logs, survey archives) alongside external benchmarks to track growth metrics and operational evolution.
- Retrospective & Market Research: Conduct desk research and macroeconomic assessments to contextualize internal performance and track long-term trends against broader fintech, payments, and regional economic shifts.
- Mixed-Methods Stakeholder Research: Design and deploy user/partner surveys, conduct structured qualitative interviews (e.g., with merchants, partners, and key stakeholders), and draft deep-dive impact case studies.
- Cross-Functional Coordination: Act as the operational research hub — collaborating with Data, Operations, Strategy, and Marketing teams to gather internal data inputs and validate historical findings.
- Reporting & Visual Storytelling: Translate research into clean presentation decks, executive summaries, data dashboards, and comprehensive analytical reports that clearly communicate long-term outcomes to internal leadership and external stakeholders.
Required competency and skillset to be a waver:
- Experience: 2–4 years in market research, economic analysis, business intelligence, fintech/payments research, or management consulting.
- Research & Analytical Skills:
- Strong proficiency in quantitative analysis (data cleaning, working with messy or multi-year datasets, tracking growth metrics over extended time horizons).
- Demonstrated qualitative research expertise (conducting interviews, writing case studies, thematic coding).
- Tooling Mastery: Advanced Excel or Google Sheets skills (pivot tables, formulas, data modeling), survey tools (Typeform, SurveyMonkey, or Qualtrics), and presentation tools (PowerPoint, Google Slides, or Canva).
- Visual Storytelling: Exceptional ability to turn dense, complex spreadsheets into simple, engaging visual charts and cohesive narrative reports
- Communication: Exceptional written and visual storytelling abilities — ability to translate dense tabular data into clear, engaging visual charts and cohesive narrative reports.
- Organization: Self-directed project manager with strong tracking skills to coordinate multiple research tracks under tight 6-month timelines.
- Market Context: A solid understanding of African fintech, digital payments, and emerging market dynamics is an added advantage.
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Company at a glance
At Flutterwave, we are on a mission to build payments infrastructure to connect Africa to the global economy.
We do this by building technology, tools, and infrastructure for businesses and banks who want to provide a more seamless and secure payments experience for their customers. Founded in 2016 by a team of African finance and technology veterans from Standard Bank, PayPal, Google Wallet amongst others.
Flutterwave has grown to become one of the fastest growing payments companies in the world. Since inception Flutterwave has processed close to $2 billion in payments and 25 million transactions across over 33 African countries where it currently operates.
It has attracted significant investment from experienced Fintech investors such as Ycombinator Continuity Fund (investors in Stripe), Greycroft (investors in Braintree and Venmo), Greenvisor Capital, Omidyar Network, and Glynn Capital amongst others. In 2017 Flutterwave was named Africa’s best fintech company at the Apps Africa Innovation Awards.
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