Customer Service Officer

ABOUT FLS GROUP

FLS Group is a leading international logistics and project cargo specialist, with operations across the globe. We excel in project logistics, heavy lift transportation, freight forwarding, warehousing, and engineering-driven supply chain solutions. Our reputation is built on delivering complex logistics with precision, innovation, and reliability.

JOB PURPOSE

The Customer Service Officer is the first person to communicate with customers when they have a problem. The Customer Service Officer must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues customers experience.

CORE RESPONSIBILITIES

• Answer customer queries, process orders and prepare shipping documents.
• Provide customer support, investigate customer complaints and stock discrepancies upon delivery.
• Assist customer in arranging shipments and follow up receipt/delivery status.
• Plan and track shipments.
• Updates and monitor picking accuracy and warehouse activities.
• Liaise and coordinate with warehouse and transport team to ensure smooth delivery.
• Investigate and resolve orders /deliveries that are late.
• Performs other job-related functions as and when required by superior.
• Maintain accurate and up-to-date documentation related to customer transactions, contracts, and agreements.
• Manage and control administrative expenses related to billing and customer service operations within the budgetary constraints.

QUALIFICATION

• Bachelor's degree logistics, supply chain management, or business administration or a related field.
• At least 1 – 3 experiences in warehousing or a related field is typically preferred.
• Strong understanding of warehouse operations, including inventory management, order processing, and logistics, is essential.
• Proficiency in using computer software and warehouse management systems (WMS) is crucial.
• Organizational Skills and Attention to Detail.
• Effective communication is essential for interacting with warehouse staff, suppliers, and customers.

REQUIRED SKILLS

• Inventory Management
• Data Entry
• Computer Proficiency
• Communication
• Customer Service
• Teamwork