Customer Service & Content Moderation Career Opportunities – Lisbon, Portugal

Role Overview

Are you a natural communicator, a problem solver, or a digital safety enthusiast? We are currently seeking enthusiastic and motivated Multilingual Customer Service Advisors and Content Moderators to join our fast-growing, international teams in the beautiful, sun-kissed capital city of Lisbon, Portugal.

We have multiple open positions across various premium global projects (ranging from tech leaders and e-commerce giants to travel and entertainment platforms). Whether you thrive in a collaborative office environment or prefer the comfort of working from home, we have an ideal path for you.

Languages We Are Hiring For

We are actively recruiting native or proficient (C1/C2) speakers of the following languages:

• Italian
• French
• Dutch
• (Note: An intermediate command of English is also required for training and internal communication).

Key Responsibilities

Depending on the specific track you match with, your daily activities will include:

Track 1: Customer Service Advisor

• Assist international customers via inbound calls, emails, and/or live chat with inquiries regarding products, accounts, billing, or bookings.
• Deliver empathetic, high-quality solutions to ensure an excellent customer experience.
• Maintain accurate customer records and handle data with care in internal CRM systems.

Track 2: Content Moderator

• Review, evaluate, and moderate user-generated content (videos, images, text, or listings) to ensure platform safety and community policy compliance.
• Identify and flag content that violates legal regulations, copyright laws, or safety guidelines.
• Make objective, rational decisions to help keep digital spaces secure and positive.

Requirements & Profile Needed

• Experience: No prior experience is strictly required! We welcome entry-level enthusiasts who possess a strong customer-centric mindset and a desire to learn.
• Skills: Strong communication abilities, adaptability, and eagerness to develop new skills in a fast-paced environment.
• Legal Status: Valid European Union (EU) citizenship or an active, fully issued Portuguese work permit is mandatory. (Please note: The company does not provide working visa sponsorship).

Work Model & Location

• Location: Lisbon, Portugal.
• Work Options: We offer both On-Site roles at our modern, tech-equipped facilities and 100% Remote options from within Portugal (depending on the project assignment).

Relocation & Accommodation Support

Moving to a new country is a major step, so we have designed a specialized package to help you settle into Portuguese life smoothly and affordably:

• Flight Ticket Reimbursement: Your flight expenses to Lisbon will be reimbursed by the company.
• Low-Cost Shared Accommodation: Access to a company-managed shared apartment at a highly subsidized, very low cost of just €200 to €250 monthly.
• All-Inclusive Living: The monthly accommodation cost already includes all utilities (water, electricity, gas, internet), eliminating any extra bills.

Compensation, Perks & Progression

• Competitive Salary Package: Composed of a secure fixed monthly base salary tailored to your specific language tier.
• Bonus Incentives: Eligible for performance-based bonuses, attendance incentives, and shift allowances depending on project requirements.
• Paid Training: Fully structured onboarding and continuous learning programs provided from day one.
• Career Advancement: Long-term professional growth pathways within a global company that strongly encourages internal promotion.