Customer Relationship Center Sales Agent - Flow Automotive Companies
About this role
Job DetailsJob Location: Flow CRC - Winston Salem, NC 27103Automotive Customer Service & Sales Agent (BDC / Call Center) – Flow Automotive Companies
Location: Winston-Salem, NC
Job Type: Full-Time | Entry-Level | On-site
Join a Leader in Automotive Innovation – Become a Digital Sales & Service Agent at Flow Automotive Companies
The automotive industry is transforming—and Flow Automotive is leading the charge. Our Customer Relationship Center (CRC) is at the forefront of digital automotive retail, supporting 54 dealerships and 26 brands across North Carolina and Virginia. From our state-of-the-art facility in downtown Winston-Salem, our team handles sales inquiries and service appointment scheduling with the highest level of professionalism and care.
We’re hiring Automotive Customer Service & Sales Agents to connect with customers via phone, email, chat, and text. Whether you're coming from hospitality, retail, tech support, call centers, or another customer-facing field, our comprehensive paid training will set you up for success.
What You'll Do
• Provide exceptional customer service across multiple communication channels (inbound/outbound calls, chat, text, email)
• Engage with customers to understand their needs and provide customized vehicle sales or service solutions
• Set high-quality appointments for vehicle purchases or service visits
• Use CRM tools to build customer profiles, provide price quotes, and document interactions
• Collaborate with dealership staff, brand partners, and marketing teams to support lead generation and conversion
• Meet daily/weekly/monthly performance targets
• Work on-site in our office (not a hybrid or remote position)
Who We're Looking For
• Strong verbal and written communication skills
• A positive, goal-oriented work ethic with a desire to grow earnings through performance
• Comfort navigating CRM systems and digital communication tools
• Ability to think critically and match products or services to customer needs
• Team player with a professional presence and proactive attitude
• High school diploma required; Associate’s or Bachelor’s degree preferred
• No automotive experience required – we train for success!
Why Join Flow Automotive?
• Be part of a company that values innovation, community, and growth
• Join a high-performance team in an industry-leading Business Development Center
• Opportunity for career growth, leadership development, and internal promotions
Compensation & Benefits
Competitive hourly pay with performance-based bonuses
Full benefits package, including
- Medical, dental, vision, and life insurance (with dependent coverage)
- Paid time off + paid volunteer hours
- 401(k) retirement plan with company match
- Employee vehicle purchase & service discounts
- Scholarship opportunities for employee children
- On-site fitness center and nurse
- Wellness program and financial wellness tools
Keywords to Help You Find This Job
Automotive customer service | Business Development Center (BDC) Agent | Call Center Agent | Sales Development Representative | Inbound/Outbound Sales | Online Car Sales | Automotive CRM | Entry-Level Sales | Appointment Setter | Personal Shopper | Customer Support | Digital Concierge | Car Dealership Jobs | Service Scheduler | Remote-Friendly Sales (if applicable) | Hospitality | Military Experience | Winston-Salem Jobs | Triad NC Jobs
Pre-employment drug screening is required.
Flow Automotive Companies is an Equal Opportunity Employer.
We welcome applicants of all backgrounds and experiences to apply.
Flow Automotive Companies is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Qualifications
Company at a glance
Flow Automotive was founded in 1957 with one pre-owned automotive center in Winston-Salem, North Carolina. Over sixty years later, we have experienced tremendous growth and now have 50+ locations throughout North Carolina and Virginia, representing more than 20 manufacturers. Our continued success has been driven by a strategy to attract and develop outstanding employees who are committed to operational excellence and providing extraordinary personal service. We are grateful for the many dedicated members of our organization who have made our growth possible. Flow Automotive serves as a pillar in local communities through partnerships in numerous non-profit organizations. We also encourage our employees to get involved by offering paid volunteer opportunities in addition to many other benefits.
After 65+ years in the retail automobile business, Flow Companies continues to be defined by three simple principles:
- A covenant with our customers to be a place that keeps its promises and is worthy of their trust.
- A community of people who work together towards a common vision.
- A commitment to work towards the common good of every city where we do business.
Top Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off
- Paid volunteer hours
- 401(k) retirement plan
- Company match
- Employee vehicle purchase discount
- Service discounts
- Scholarship opportunities
- On-site fitness center
- On-site nurse
- Wellness program
- Financial wellness tools
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