Automotive Service Advisor - Flow Volkswagen Mazda of Charlottesville
About this role
Job DetailsJob Location: Flow Companies of Charlottesville - Charlottesville, VA 22911Position Type: Full TimeFlow Volkswagen Mazda of Charlottesville is seeking an experienced Service Advisor. We provide ongoing training and future career opportunities to those willing to contribute the effort and time. We prefer to promote from within our company and will help you reach your potential. We will train anyone new to the industry, including onsite and manufacturer instruction, and other training, as needed.
We are looking for the following qualities and characteristics:
Recent automotive Service Advisor experience
Customer service and sales skills (empathy, patience, listening, conflict resolution, etc)
Resilience, the ability to overcome objections
The ability to multitask, prioritize, and communicate with customers, management and other employees in a timely manner within a fast-paced environment
Job Requirements
Desire to succeed by listening to the needs of the customer
Professional, in appearance and demeanor.
Reliable transportation is a must.
Work schedule averages 45 +hours per week - closed on Sundays.
Flow Automotive Companies is committed to being on the cutting edge of the transportation industry and needs like-minded individuals to join our team. Our growth has been driven by a strategy to attract and develop high achieving people of outstanding character who are committed to operational excellence and to providing extraordinary personal service. Flow operates 54 automotive franchises representing 26 manufacturers in 10 cities and employs over 2,200 people in North Carolina and Virginia.
Flow provides competitive earning opportunities and a comprehensive benefits plan including:
Medical, dental, and life insurance (including dependent coverage)
Paid time off
Paid volunteer time
401(k) Retirement Plan and Financial Wellness Program
Thrive@Flow Wellness Program with on-site nurse
Employee pricing for automotive service and vehicle purchases
Scholarship program for children of employees
Applicants must pass a pre-employment drug screening.
Flow Automotive Companies is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Qualifications
Company at a glance
Flow Automotive was founded in 1957 with one pre-owned automotive center in Winston-Salem, North Carolina. Over sixty years later, we have experienced tremendous growth and now have 50+ locations throughout North Carolina and Virginia, representing more than 20 manufacturers. Our continued success has been driven by a strategy to attract and develop outstanding employees who are committed to operational excellence and providing extraordinary personal service. We are grateful for the many dedicated members of our organization who have made our growth possible. Flow Automotive serves as a pillar in local communities through partnerships in numerous non-profit organizations. We also encourage our employees to get involved by offering paid volunteer opportunities in addition to many other benefits.
After 65+ years in the retail automobile business, Flow Companies continues to be defined by three simple principles:
- A covenant with our customers to be a place that keeps its promises and is worthy of their trust.
- A community of people who work together towards a common vision.
- A commitment to work towards the common good of every city where we do business.
Top Benefits
- Medical insurance
- Dental insurance
- Life insurance
- Paid time off
- Paid volunteer time
- 401(k) Retirement plan
- Financial wellness program
- Thrive@Flow wellness program
- Employee pricing for automotive service
- Employee pricing for vehicle purchases
- Scholarship program
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