Wholesale Consultant
About this role
WHO WE ARE
What you will do:
- Consulting and selling amazing travel experiences to our customers
- Service phone and email enquiry via our CRM platform (Salesforce) within agreed timelines
- Attend regular training sessions for all aspects of the role – systems, land product, and updates from suppliers
- Work within a global team to achieve sales targets and incentives
- Build and maintain strong relationships with agents, suppliers and product managers
- Work towards individual and team KPIs to build business and incentives
What you will need:
- Minimum 12 months experience in a Wholesale or Retail travel industry role
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You will have a demonstrated ability to hit KPIs in a previous role
- Ability to build and maintain strong relationships
- Exceptional customer service
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Destination knowledge/recent travel experience to our main selling destinations (South Pacific, Australia, New Zealand, Asia, Europe, North America etc). Travel experience is preferred but not essential, but at least a strong understanding and knowledge of the regions.
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Previous experience working in a call centre environment using CRM software (Salesforce) is preferred but not essential
Please advise your leader before applying
Please note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship.
Company at a glance
Flight Centre Travel Group (FCTG) is one of the world’s largest travel companies, employing 12,000 like-minded individuals – known as ‘Flighties’.
Our story dates to 1973, when founder Graham Turner (aka “Skroo") and friend Geoff “Spy” Lomas buy a double-decker bus and take off on their first tour around Spain, Portugal and Morrocco, 3 years later forming the first business, Top Deck. After flight deregulations in the 80s our first retail "Flight Centre" stores opened in Australia in 1982, London in 1984, and NZ in 1987.
1987 was also the year we held our first “Global Gathering” awards event celebrating our amazing people, a tradition that continues to this day.
And in 2025 we launched our very first loyalty program, World360 Rewards! Our Australian customers now able to earn and redeem points across Flight Centre, Travel Associates, and Cruiseabout.
We’re in our 40s now and a lot has changed! With global headquarters in Brisbane, Australia, our company owned leisure and corporate travel businesses span three major regions: APAC, The Americas and EMEA.
Our flagship corporate travel management brand, FCM, extends our reach even further through a network covering over 100 countries via both company-owned operations and independent licensees.
With 30 brands across our global footprint, our team spans from customer-facing to internal support roles. The opportunities just as diverse – from a Travel Consultant at Flight Centre or Envoyage, to a Machine Learning Scientist in one of our tech pillars.
Together, we live and breathe our number one philosophy, Our People, driven by our purpose ‘To open up the world for those who want to see’.
Our values are simple and powerful - Ownership, Egalitarianism and Irreverence.
We support our people with opportunities to help you thrive, connect, give, move and be rewarded. Our people have access to a suite of curated benefits to ensure holistic wellbeing – from mental and physical health to financial freedom.
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