Sales Enablement Specialist, APAC
About this role
Head office opportunities: Australia, Hong Kong, China and Malaysia
At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel!
KEY RESPONSIBILITIES
- Design and deliver structured onboarding programs for new BDMs across APAC
- Facilitate onboarding covering FCM’s commercial story, SPICED methodology, Salesforce, and Highspot
- Create scalable and repeatable onboarding materials and resources
- Monitor BDM ramp time and identify opportunities to improve onboarding effectiveness
- Partner with onboarding stakeholders to ensure alignment across customer-facing teams
- Build and maintain APAC sales content within Highspot, including talk tracks, objection handling resources, persona messaging, and market-specific proof points
- Manage user provisioning, access management, and offboarding processes for sales enablement platforms
- Audit content regularly to ensure accuracy, relevance, compliance, and substantiation
- Organise and structure content by buyer stage, persona, and deal type to maximise findability and adoption
- Share valuable APAC-created content with global stakeholders for broader use
- Embed SPICED methodology across onboarding, coaching, content, and sales conversations
- Develop resources that help BDMs apply SPICED practically throughout the sales cycle
- Identify and communicate adoption gaps with clear examples and recommended actions
- Promote strong Salesforce discipline, including pipeline management, activity tracking, stage accuracy, and data hygiene
- Support BDMs in developing effective Salesforce habits during onboarding
- Analyse data quality issues impacting sales visibility and methodology adoption
- Drive consistency in sales messaging, content usage, and commercial narratives across APAC markets
- Gather field feedback and provide insights to improve enablement programs and content effectiveness
- Collaborate with regional sales leaders to align enablement initiatives with commercial priorities
- Build trusted relationships and influence stakeholders without direct authority
- Coach BDMs through one-to-one capability-building conversations
EXPERIENCE & QUALIFICATIONS
-
Minimum 3 years’ experience in sales enablement, sales operations, or commercial learning and development within a B2B environment
- Strong understanding of enterprise sales cycles and sales effectiveness principles
- Experience building, maintaining, and governing sales content libraries
- Proven ability to create sales enablement content such as talk tracks, objection handling guides, and persona-based messaging
- Experience delivering onboarding, training, or capability-building programs
- Ability to work autonomously across multiple time zones and stakeholder groups
- Strong coaching, facilitation, and relationship-building skills
- Exposure to SPICED, Winning by Design, or another structured B2B sales methodology
- Experience with Highspot or a comparable sales enablement platform
- Experience within travel management, technology, professional services, or similar industries
- Experience working across APAC markets, including ANZ and Asia
- Experience coaching commercial sales teams
What you'll Enjoy:
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
🎉Development: Individualised Learning & Development pathway options
🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
💛 Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave
Are you ready to elevate your career in corporate travel? Apply with FCM today!
Company at a glance
Flight Centre Travel Group (FCTG) is one of the world’s largest travel companies, employing 12,000 like-minded individuals – known as ‘Flighties’.
Our story dates to 1973, when founder Graham Turner (aka “Skroo") and friend Geoff “Spy” Lomas buy a double-decker bus and take off on their first tour around Spain, Portugal and Morrocco, 3 years later forming the first business, Top Deck. After flight deregulations in the 80s our first retail "Flight Centre" stores opened in Australia in 1982, London in 1984, and NZ in 1987.
1987 was also the year we held our first “Global Gathering” awards event celebrating our amazing people, a tradition that continues to this day.
And in 2025 we launched our very first loyalty program, World360 Rewards! Our Australian customers now able to earn and redeem points across Flight Centre, Travel Associates, and Cruiseabout.
We’re in our 40s now and a lot has changed! With global headquarters in Brisbane, Australia, our company owned leisure and corporate travel businesses span three major regions: APAC, The Americas and EMEA.
Our flagship corporate travel management brand, FCM, extends our reach even further through a network covering over 100 countries via both company-owned operations and independent licensees.
With 30 brands across our global footprint, our team spans from customer-facing to internal support roles. The opportunities just as diverse – from a Travel Consultant at Flight Centre or Envoyage, to a Machine Learning Scientist in one of our tech pillars.
Together, we live and breathe our number one philosophy, Our People, driven by our purpose ‘To open up the world for those who want to see’.
Our values are simple and powerful - Ownership, Egalitarianism and Irreverence.
We support our people with opportunities to help you thrive, connect, give, move and be rewarded. Our people have access to a suite of curated benefits to ensure holistic wellbeing – from mental and physical health to financial freedom.
Top Benefits
- Inclusive company culture
- Individualized learning and development pathways
- LinkedIn Learning access
- Exclusive staff discounts
- Travel discounts
- Corporate health discounts
- Mental health support
- Employee assistance program
- Social events and awards nights
- Paid parental leave
- Volunteer leave
- Employee share plan
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