Product Owner - Disruption
About this role
PRODUCT OWNER - DISRUPTION
- Own and groom the product backlog, ensuring priorities are aligned to real disruption patterns and operational needs.
- Write user stories and acceptance criteria covering software quality, AI performance, alert accuracy, timeliness, and safe fallback behaviour.
- Partner closely with the Tech Lead, engineers, and QA teams to validate delivery outcomes and model performance.
- Manage and reduce alert fatigue, ensuring alerts remain trusted, relevant, and actionable.
- Drive production readiness, including clear operational guidance for support and operations teams.
- Lead new alert types and data integrations from pilot phases through to full deployment.
- Maintain continuous feedback loops with users and stakeholders who receive and respond to alerts.
- Monitor delivery metrics and model-health metrics, including accuracy, coverage, and timeliness.
- Identify and escalate model degradation risks early.
- Translate product strategy and real-world disruption patterns into clear, development-ready requirements.
- Make sound, informed in-sprint decisions whilst escalating critical issues when required.
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
- 3 to 4 years' experience as a Product Owner or Business Analyst within an agile delivery team.
- Strong written specification and requirements documentation skills.
- Hands-on experience working with APIs and data.
- Working understanding of evaluating AI-driven features and balancing accuracy trade-offs.
- Experience writing acceptance criteria for AI-enabled products and services.
- Strong aptitude for working with data quality and data integrity challenges.
- Experience using Agile and Scrum methodologies.
- Exposure to travel disruption management, reservation data, anomaly detection, or alerting systems is highly advantageous.
- Degree in Technology, Data, or a related field preferred.
Company at a glance
Flight Centre Travel Group (FCTG) is one of the world’s largest travel companies, employing 12,000 like-minded individuals – known as ‘Flighties’.
Our story dates to 1973, when founder Graham Turner (aka “Skroo") and friend Geoff “Spy” Lomas buy a double-decker bus and take off on their first tour around Spain, Portugal and Morrocco, 3 years later forming the first business, Top Deck. After flight deregulations in the 80s our first retail "Flight Centre" stores opened in Australia in 1982, London in 1984, and NZ in 1987.
1987 was also the year we held our first “Global Gathering” awards event celebrating our amazing people, a tradition that continues to this day.
And in 2025 we launched our very first loyalty program, World360 Rewards! Our Australian customers now able to earn and redeem points across Flight Centre, Travel Associates, and Cruiseabout.
We’re in our 40s now and a lot has changed! With global headquarters in Brisbane, Australia, our company owned leisure and corporate travel businesses span three major regions: APAC, The Americas and EMEA.
Our flagship corporate travel management brand, FCM, extends our reach even further through a network covering over 100 countries via both company-owned operations and independent licensees.
With 30 brands across our global footprint, our team spans from customer-facing to internal support roles. The opportunities just as diverse – from a Travel Consultant at Flight Centre or Envoyage, to a Machine Learning Scientist in one of our tech pillars.
Together, we live and breathe our number one philosophy, Our People, driven by our purpose ‘To open up the world for those who want to see’.
Our values are simple and powerful - Ownership, Egalitarianism and Irreverence.
We support our people with opportunities to help you thrive, connect, give, move and be rewarded. Our people have access to a suite of curated benefits to ensure holistic wellbeing – from mental and physical health to financial freedom.
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