Product Delivery Lead - Cruise Product - Broadbeach, QLD
About this role
A day in the life:
- Lead, coach, and develop Cruise Product Managers and Product Coordinators, ensuring priorities, deadlines, and deliverables are achieved.
- Foster a high-performing, collaborative team culture through ongoing support, capability development, and performance management.
- Establish and optimise team workflows, processes, and operating rhythms to improve efficiency, accountability, and delivery outcomes.
- Oversee product distribution and campaign execution, ensuring EDMs, press activity, and campaign deadlines are consistently met.
- Partner with Product, Sales, Marketing, Operations, and Aftersales teams to identify challenges, remove barriers, and improve business outcomes.
- Drive continuous improvement by identifying operational bottlenecks and implementing scalable solutions across the Cruise Product function.
- Maintain operational excellence by ensuring product accuracy, process consistency, documentation standards, and delivery quality across all platforms.
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
Who you are:
- Proven experience leading, coaching, or mentoring teams within a product, cruise, travel, or tourism environment.
- Strong people leadership skills with the ability to build engagement, accountability, and high performance.
- Demonstrated experience managing multiple priorities, stakeholders, and deadlines in a fast-paced environment.
- Strong organisational and workflow management skills with a focus on operational efficiency and delivery excellence.
- Experience developing, implementing, and improving processes that drive team performance and business outcomes.
- Excellent communication and stakeholder management skills with the ability to influence across multiple business functions.
- Proven problem-solving capability with experience identifying challenges and implementing practical, scalable solutions.
- Experience within the cruise or travel industry and an understanding of product development, distribution, and operational workflows.
What you'll enjoy:
📚 Ongoing skills development
🚀 Catapult your career across a network of brands and businesses in an evolving industry
✈️ Say no to full price! Nab discounts on travel and more thanks to our sweet rewards program
👩⚕️ Access to industry leading health and well - being programs and financial advisors
🌴 Set up shop in a swanky beachfront office in Broadbeach
💃🏿 Enjoy social events to promote networking, celebration of wins, and sometimes just for fun!
👐🏻 Take volunteer leave as part of giving back to the local community
#LI-KP1#IGNT#LI-Onsite
Please advise your leader before applying
Company at a glance
Flight Centre Travel Group (FCTG) is one of the world’s largest travel companies, employing 12,000 like-minded individuals – known as ‘Flighties’.
Our story dates to 1973, when founder Graham Turner (aka “Skroo") and friend Geoff “Spy” Lomas buy a double-decker bus and take off on their first tour around Spain, Portugal and Morrocco, 3 years later forming the first business, Top Deck. After flight deregulations in the 80s our first retail "Flight Centre" stores opened in Australia in 1982, London in 1984, and NZ in 1987.
1987 was also the year we held our first “Global Gathering” awards event celebrating our amazing people, a tradition that continues to this day.
And in 2025 we launched our very first loyalty program, World360 Rewards! Our Australian customers now able to earn and redeem points across Flight Centre, Travel Associates, and Cruiseabout.
We’re in our 40s now and a lot has changed! With global headquarters in Brisbane, Australia, our company owned leisure and corporate travel businesses span three major regions: APAC, The Americas and EMEA.
Our flagship corporate travel management brand, FCM, extends our reach even further through a network covering over 100 countries via both company-owned operations and independent licensees.
With 30 brands across our global footprint, our team spans from customer-facing to internal support roles. The opportunities just as diverse – from a Travel Consultant at Flight Centre or Envoyage, to a Machine Learning Scientist in one of our tech pillars.
Together, we live and breathe our number one philosophy, Our People, driven by our purpose ‘To open up the world for those who want to see’.
Our values are simple and powerful - Ownership, Egalitarianism and Irreverence.
We support our people with opportunities to help you thrive, connect, give, move and be rewarded. Our people have access to a suite of curated benefits to ensure holistic wellbeing – from mental and physical health to financial freedom.
Top Benefits
- Ongoing skills development
- Career advancement opportunities
- Travel discounts
- Health and well-being programs
- Financial advisor access
- Social events
- Volunteer leave
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