IT Support Officer - Broadbeach, QLD
About this role
A day in the life:
- Provide first-line technical support to end-users, resolving hardware, software, and system issues in a timely manner.
- Manage incidents and service requests through the ticketing system, ensuring accurate documentation and SLA compliance.
- Install, configure, maintain, and troubleshoot computer hardware, peripherals, and software applications.
- Perform system upgrades, software updates, and security patching activities.
- Support LAN, WAN, and WLAN environments, including troubleshooting connectivity and network-related issues.
- Deploy and configure new laptops, workstations, mobile devices, and user accounts in line with security requirements.
- Maintain IT security standards through user access management, malware protection, backups, and policy compliance.
- Identify and implement opportunities to improve IT processes, service delivery, and operational efficiency.
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
Who you are:
- Bachelor's degree in Information Technology, Computer Science, or a related discipline, or equivalent practical experience.
- Proven experience in an IT Helpdesk, Service Desk, Desktop Support, or similar technical support environment.
- Demonstrated experience supporting users, ICT systems, and multi-site technology environments.
- Strong knowledge of LAN, WAN, WLAN infrastructure, networking fundamentals, and troubleshooting techniques.
- Experience supporting routers, switches, wireless access points, and network connectivity.
- Proficiency supporting Windows, macOS, and common business software applications.
- Strong understanding of IT security standards, controls, and best practices.
- Excellent communication, problem-solving, and customer service skills, with the ability to work independently and collaboratively.
What you'll enjoy:
📚 Ongoing skills development
🚀 Catapult your career across a network of brands and businesses in an evolving industry
✈️ Say no to full price! Nab discounts on travel and more thanks to our sweet rewards program
👩⚕️ Access to industry leading health and well - being programs and financial advisors
🌴 Set up shop in a swanky beachfront office in Broadbeach
💃🏿 Enjoy social events to promote networking, celebration of wins, and sometimes just for fun!
👐🏻 Take volunteer leave as part of giving back to the local community
#LI-KP1#IGNT#LI-Onsite
Please advise your leader before applying
Company at a glance
Flight Centre Travel Group (FCTG) is one of the world’s largest travel companies, employing 12,000 like-minded individuals – known as ‘Flighties’.
Our story dates to 1973, when founder Graham Turner (aka “Skroo") and friend Geoff “Spy” Lomas buy a double-decker bus and take off on their first tour around Spain, Portugal and Morrocco, 3 years later forming the first business, Top Deck. After flight deregulations in the 80s our first retail "Flight Centre" stores opened in Australia in 1982, London in 1984, and NZ in 1987.
1987 was also the year we held our first “Global Gathering” awards event celebrating our amazing people, a tradition that continues to this day.
And in 2025 we launched our very first loyalty program, World360 Rewards! Our Australian customers now able to earn and redeem points across Flight Centre, Travel Associates, and Cruiseabout.
We’re in our 40s now and a lot has changed! With global headquarters in Brisbane, Australia, our company owned leisure and corporate travel businesses span three major regions: APAC, The Americas and EMEA.
Our flagship corporate travel management brand, FCM, extends our reach even further through a network covering over 100 countries via both company-owned operations and independent licensees.
With 30 brands across our global footprint, our team spans from customer-facing to internal support roles. The opportunities just as diverse – from a Travel Consultant at Flight Centre or Envoyage, to a Machine Learning Scientist in one of our tech pillars.
Together, we live and breathe our number one philosophy, Our People, driven by our purpose ‘To open up the world for those who want to see’.
Our values are simple and powerful - Ownership, Egalitarianism and Irreverence.
We support our people with opportunities to help you thrive, connect, give, move and be rewarded. Our people have access to a suite of curated benefits to ensure holistic wellbeing – from mental and physical health to financial freedom.
Top Benefits
- Ongoing skills development
- Career advancement opportunities
- Travel discounts
- Health and well-being programs
- Financial advisor access
- Social events
- Volunteer leave
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