Distribution Enablement Specialist
About this role
About the Opportunity
Are you passionate about product accuracy, systems excellence, and creating seamless customer experiences?
As a Distribution Enablement Specialist within Flight Centre's Global Supply division, you will play a critical role in ensuring land products are accurate, discoverable, and compliant across our distribution systems.
Working closely with internal teams, suppliers, and technology partners, you will help drive operational excellence through quality assurance, process improvement, and system enablement.
This is an exciting opportunity to combine analytical thinking, business process expertise, and stakeholder collaboration to make a meaningful impact on product performance and customer outcomes.
While the preference is for Brisbane, for the right candidate the role may be based in all AU cities with a Flight Centre head office.
What you will do:
- Own hotel and room mapping, as well as Meridian rules and content, ensuring product presentation remains accurate and current
- Monitor scheduled system jobs and conduct product availability checks and audits
- Investigate, escalate, and resolve product and system issues while identifying trends to improve accuracy and performance
- Maintain geolocation mapping, labels, insurance information, visa information, and manufactured product content
- Act as a Subject Matter Expert (SME) for Meridian and related enablement systems
- Support, contribute to, and help implement system enhancements and improvements
- Develop clear business processes, training materials, and user-friendly documentation that simplify complex concepts for stakeholders
- Implement and maintain quality assurance processes to ensure product quality, consistency, and compliance with internal standards and partner expectations
- Collaborate with Distribution, Supply TechOps, Partnerships, Brands, Suppliers, and Vendors to solve problems and support successful business initiatives
- Contribute to achieving Distribution OKRs, KPIs, and operational objectives
- Analyse business requirements and support process improvement initiatives
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
What you will need:
- Minimum 4 years' FCTG/travel industry experience
- Experience applying business analysis methodologies
- Experience documenting business requirements, business processes, training documentation, and support artifacts
- Degree, certification, or 4+ years' experience in Business Analysis, Project Management, or a related discipline
- Strong problem-solving and analytical capabilities
- Advanced written and verbal communication skills
- Proven ability to build relationships and collaborate across multiple stakeholder groups
Please advise your leader before applying
Please Note: applications can only be considered by candidates who are based in Australia and have the right to work without restriction or requiring visa sponsorship.
Company at a glance
Flight Centre Travel Group (FCTG) is one of the world’s largest travel companies, employing 12,000 like-minded individuals – known as ‘Flighties’.
Our story dates to 1973, when founder Graham Turner (aka “Skroo") and friend Geoff “Spy” Lomas buy a double-decker bus and take off on their first tour around Spain, Portugal and Morrocco, 3 years later forming the first business, Top Deck. After flight deregulations in the 80s our first retail "Flight Centre" stores opened in Australia in 1982, London in 1984, and NZ in 1987.
1987 was also the year we held our first “Global Gathering” awards event celebrating our amazing people, a tradition that continues to this day.
And in 2025 we launched our very first loyalty program, World360 Rewards! Our Australian customers now able to earn and redeem points across Flight Centre, Travel Associates, and Cruiseabout.
We’re in our 40s now and a lot has changed! With global headquarters in Brisbane, Australia, our company owned leisure and corporate travel businesses span three major regions: APAC, The Americas and EMEA.
Our flagship corporate travel management brand, FCM, extends our reach even further through a network covering over 100 countries via both company-owned operations and independent licensees.
With 30 brands across our global footprint, our team spans from customer-facing to internal support roles. The opportunities just as diverse – from a Travel Consultant at Flight Centre or Envoyage, to a Machine Learning Scientist in one of our tech pillars.
Together, we live and breathe our number one philosophy, Our People, driven by our purpose ‘To open up the world for those who want to see’.
Our values are simple and powerful - Ownership, Egalitarianism and Irreverence.
We support our people with opportunities to help you thrive, connect, give, move and be rewarded. Our people have access to a suite of curated benefits to ensure holistic wellbeing – from mental and physical health to financial freedom.
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