Distribution Enablement Specialist
About this role
- Own hotel and room mapping, including Meridian rules and content, ensuring product presentation remains accurate and up to date.
- Monitor scheduled system jobs and conduct product availability checks and audits.
- Investigate, escalate, and resolve product issues while identifying trends to improve accuracy.
- Maintain geolocation mapping, product labels, insurance and visa information, and manufactured product content.
- Act as a subject matter expert across Meridian and related enablement systems.
- Support system enhancements and continuous improvement initiatives.
- Develop clear product processes and user-friendly documentation.
- Translate complex issues into practical, actionable guidance for stakeholders.
- Implement and maintain quality assurance processes for product consistency and accuracy.
- Assess product quality against internal standards and partner expectations and take corrective action where required.
- Collaborate with Supply TechOps, Partnerships, Brands, suppliers, and vendors to achieve Distribution OKRs and KPIs.
- Drive innovative problem-solving and support successful cross-functional initiatives.
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
- Minimum 3 years' distribution or systems experience.
- Experience working with product enablement systems such as Meridian.
- Strong communication and relationship-building skills.
- Advanced problem-solving capability.
- Demonstrated collaboration and stakeholder management experience.
- Ability to respond flexibly to changing business demands.
- Proven ability to manage conflicting priorities while meeting expectations.
- Experience working in a performance-driven environment.
- Ability to influence stakeholders and drive outcomes.
- Experience leading workshops, meetings, training sessions, mentoring, or knowledge-sharing initiatives.
- Strong time management skills and customer-centric mindset.
- Intermediate business acumen and KPI understanding.
Company at a glance
Flight Centre Travel Group (FCTG) is one of the world’s largest travel companies, employing 12,000 like-minded individuals – known as ‘Flighties’.
Our story dates to 1973, when founder Graham Turner (aka “Skroo") and friend Geoff “Spy” Lomas buy a double-decker bus and take off on their first tour around Spain, Portugal and Morrocco, 3 years later forming the first business, Top Deck. After flight deregulations in the 80s our first retail "Flight Centre" stores opened in Australia in 1982, London in 1984, and NZ in 1987.
1987 was also the year we held our first “Global Gathering” awards event celebrating our amazing people, a tradition that continues to this day.
And in 2025 we launched our very first loyalty program, World360 Rewards! Our Australian customers now able to earn and redeem points across Flight Centre, Travel Associates, and Cruiseabout.
We’re in our 40s now and a lot has changed! With global headquarters in Brisbane, Australia, our company owned leisure and corporate travel businesses span three major regions: APAC, The Americas and EMEA.
Our flagship corporate travel management brand, FCM, extends our reach even further through a network covering over 100 countries via both company-owned operations and independent licensees.
With 30 brands across our global footprint, our team spans from customer-facing to internal support roles. The opportunities just as diverse – from a Travel Consultant at Flight Centre or Envoyage, to a Machine Learning Scientist in one of our tech pillars.
Together, we live and breathe our number one philosophy, Our People, driven by our purpose ‘To open up the world for those who want to see’.
Our values are simple and powerful - Ownership, Egalitarianism and Irreverence.
We support our people with opportunities to help you thrive, connect, give, move and be rewarded. Our people have access to a suite of curated benefits to ensure holistic wellbeing – from mental and physical health to financial freedom.
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