Distribution Connectivity Specialist
About this role
About the Opportunity
Are you passionate about technology, connectivity, and solving complex challenges?
As a Distribution Connectivity Specialist, you'll be the trusted expert responsible for connecting and maintaining land product distribution across key platforms and supplier integrations.
You'll play a critical role in ensuring product availability remains accurate, reliable, and functional while partnering with internal teams, suppliers, channel managers, and technical stakeholders.
This is an exciting opportunity to combine technical expertise, relationship management, and problem solving to deliver seamless connectivity outcomes across Flight Centre Travel Group.
This role can be based in all AU cities with a Flight Centre head office.
What you will do:
- Respond to and resolve incoming connectivity queries within agreed SLA timeframes, effectively prioritising multiple requests
- Establish, test, and maintain reliable API and channel manager connections for land products
- Collaborate with suppliers, connectors, channel managers, and internal technical partners to ensure accurate product connectivity
- Take ownership of connectivity issues from identification through to successful resolution
- Coordinate with internal and external stakeholders to drive outcomes when issues sit outside direct team control
- Operate across connection management systems and tools including Postman, Splunk, HotelHub, Central/TravelBox, and Salesforce
- Monitor and maintain connectivity performance to ensure product availability remains accurate and reliable
- Build strong relationships with stakeholders and act as a trusted point of contact for connectivity support
- Stay current with industry trends, emerging technologies, and best practices
- Utilise AI-assisted tools and technologies to improve analysis, efficiency, and process quality
- Support continuous improvement initiatives that strengthen operational effectiveness and competitive advantage
What you will need:
- Minimum 4 years' travel industry experience in distribution, systems support, or a related technical environment
- Experience troubleshooting and resolving complex connectivity or integration issues
- Demonstrated experience working with APIs, channel managers, or distribution connectivity platforms
- Experience using systems such as Postman, Splunk, Salesforce, HotelHub, and Central/TravelBox
- Strong stakeholder management and relationship-building skills
- Advanced verbal and written communication skills
- Strong problem-solving and analytical capability
- Ability to manage competing priorities and perform effectively under pressure
- Self-motivated, self-driven, and highly collaborative approach
- Ability to work across multiple time zones, including occasional out-of-hours meetings when required
Please advise your leader before applying
Please Note: applications can only be considered by candidates who are based in Australia and have the right to work without restriction or requiring visa sponsorship.
Company at a glance
Flight Centre Travel Group (FCTG) is one of the world’s largest travel companies, employing 12,000 like-minded individuals – known as ‘Flighties’.
Our story dates to 1973, when founder Graham Turner (aka “Skroo") and friend Geoff “Spy” Lomas buy a double-decker bus and take off on their first tour around Spain, Portugal and Morrocco, 3 years later forming the first business, Top Deck. After flight deregulations in the 80s our first retail "Flight Centre" stores opened in Australia in 1982, London in 1984, and NZ in 1987.
1987 was also the year we held our first “Global Gathering” awards event celebrating our amazing people, a tradition that continues to this day.
And in 2025 we launched our very first loyalty program, World360 Rewards! Our Australian customers now able to earn and redeem points across Flight Centre, Travel Associates, and Cruiseabout.
We’re in our 40s now and a lot has changed! With global headquarters in Brisbane, Australia, our company owned leisure and corporate travel businesses span three major regions: APAC, The Americas and EMEA.
Our flagship corporate travel management brand, FCM, extends our reach even further through a network covering over 100 countries via both company-owned operations and independent licensees.
With 30 brands across our global footprint, our team spans from customer-facing to internal support roles. The opportunities just as diverse – from a Travel Consultant at Flight Centre or Envoyage, to a Machine Learning Scientist in one of our tech pillars.
Together, we live and breathe our number one philosophy, Our People, driven by our purpose ‘To open up the world for those who want to see’.
Our values are simple and powerful - Ownership, Egalitarianism and Irreverence.
We support our people with opportunities to help you thrive, connect, give, move and be rewarded. Our people have access to a suite of curated benefits to ensure holistic wellbeing – from mental and physical health to financial freedom.
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