CT CS Workspace - Global Transformation Manager - 18 months Fixed Term Contract (Any Global Head Office)
About this role
- Support the deployment of the CS Workspace across all six Corporate Traveller markets.
- Build and maintain detailed deployment plans with clear milestones, timelines, and ownership.
- Coordinate multiple deployment workstreams while adapting to changing priorities.
- Lead go-live readiness activities and ensure teams are supported throughout launches.
- Capture lessons learned from pilots and apply improvements to future deployments.
- Design and execute change management strategies for transformation initiatives.
- Develop engaging internal communications that clearly explain the purpose, impact, and timing of change.
- Create communications and collateral that enable leaders to champion transformation.
- Manage a change calendar to balance initiatives across markets.
- Build and maintain a library of reusable change management resources.
- Partner with Learning & Development to design and implement training pathways.
- Develop and deliver training materials for CS Workspace adoption.
- Conduct skills gap analyses across regions.
- Deliver training through in-person, virtual, and one-to-one formats.
- Support leaders and General Managers to embed change successfully within their teams.
- Coordinate user acceptance testing (UAT) activities across regions.
- Partner with build teams and regional stakeholders to ensure systems are configured and tested prior to go-live.
- Promote consistent tool configuration and adoption standards across all markets.
- Identify, monitor, and escalate system or deployment risks and issues.
- Track adoption, productivity, deployment, and training metrics and provide recommendations.
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
- Experience in change management or deployment coordination.
- Strong written and verbal communication skills.
- Ability to deliver training or enablement programmes.
- Positive attitude and highly motivated self-starter.
- Willingness to adapt and manage shifting priorities.
- Experience working with CRM or operational tools such as Salesforce or Wrike (preferred).
- Familiarity with Corporate Traveller CS processes and CSM workflows (preferred).
- Strong systems proficiency and confidence using digital tools (preferred).
- Experience working across multiple markets or geographies (preferred).
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Company at a glance
Flight Centre Travel Group (FCTG) is one of the world’s largest travel companies, employing 12,000 like-minded individuals – known as ‘Flighties’.
Our story dates to 1973, when founder Graham Turner (aka “Skroo") and friend Geoff “Spy” Lomas buy a double-decker bus and take off on their first tour around Spain, Portugal and Morrocco, 3 years later forming the first business, Top Deck. After flight deregulations in the 80s our first retail "Flight Centre" stores opened in Australia in 1982, London in 1984, and NZ in 1987.
1987 was also the year we held our first “Global Gathering” awards event celebrating our amazing people, a tradition that continues to this day.
And in 2025 we launched our very first loyalty program, World360 Rewards! Our Australian customers now able to earn and redeem points across Flight Centre, Travel Associates, and Cruiseabout.
We’re in our 40s now and a lot has changed! With global headquarters in Brisbane, Australia, our company owned leisure and corporate travel businesses span three major regions: APAC, The Americas and EMEA.
Our flagship corporate travel management brand, FCM, extends our reach even further through a network covering over 100 countries via both company-owned operations and independent licensees.
With 30 brands across our global footprint, our team spans from customer-facing to internal support roles. The opportunities just as diverse – from a Travel Consultant at Flight Centre or Envoyage, to a Machine Learning Scientist in one of our tech pillars.
Together, we live and breathe our number one philosophy, Our People, driven by our purpose ‘To open up the world for those who want to see’.
Our values are simple and powerful - Ownership, Egalitarianism and Irreverence.
We support our people with opportunities to help you thrive, connect, give, move and be rewarded. Our people have access to a suite of curated benefits to ensure holistic wellbeing – from mental and physical health to financial freedom.
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