CT CS Workspace - Global Programme Manager 18 months Fixed Term Contract (Any Global Head Office)
About this role
- Own and maintain the master programme plan across all CS transformation workstreams.
- Establish and manage programme governance including weekly status meetings, monthly steering committees, and quarterly reviews.
- Identify, manage, and escalate programme dependencies, risks, and blockers.
- Ensure delivery milestones for key programme phases are achieved.
- Report programme progress to senior leadership and transformation stakeholders.
- Act as the primary liaison between build teams, CS leadership, and regional General Managers.
- Develop and maintain stakeholder engagement plans across multiple markets.
- Design and deliver programme communications and updates that keep stakeholders informed and aligned.
- Support regional leaders in preparing teams for tool adoption and role changes.
- Support vendor selection activities and coordinate programme delivery with development and product teams.
- Manage programme budget tracking and highlight variances where required.
- Coordinate User Acceptance Testing (UAT) activities across regions.
- Produce programme dashboards and reports for senior stakeholders.
- Track programme KPIs, including productivity and adoption metrics.
- Facilitate retrospectives and ensure lessons learned are embedded into future delivery plans.
- Identify opportunities to improve programme outcomes and accelerate delivery.
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
- Strong stakeholder management skills with the ability to build relationships across multiple markets and functions.
- Strong written and verbal communication skills with experience translating complex information into clear updates.
- Data analysis and reporting skills, including dashboard creation and KPI reporting.
- Understanding of CT's CS operating model and the role of Customer Success Managers in delivering customer value.
- Programme or project management experience managing complex, multi-workstream programmes.
- Transformation project experience including stakeholder engagement, communications, and training activities.
- Technology deployment experience involving software or digital tool rollouts in commercial environments.
- Experience with AI tools, automation technologies, CRM platforms such as Salesforce, or the Melon platform.
- Knowledge of global market operations across multiple regions.
- Agile or iterative delivery experience in sprint-based environments.
- Formal project management certification (Prince2, PMP, or similar) advantageous.
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Company at a glance
Flight Centre Travel Group (FCTG) is one of the world’s largest travel companies, employing 12,000 like-minded individuals – known as ‘Flighties’.
Our story dates to 1973, when founder Graham Turner (aka “Skroo") and friend Geoff “Spy” Lomas buy a double-decker bus and take off on their first tour around Spain, Portugal and Morrocco, 3 years later forming the first business, Top Deck. After flight deregulations in the 80s our first retail "Flight Centre" stores opened in Australia in 1982, London in 1984, and NZ in 1987.
1987 was also the year we held our first “Global Gathering” awards event celebrating our amazing people, a tradition that continues to this day.
And in 2025 we launched our very first loyalty program, World360 Rewards! Our Australian customers now able to earn and redeem points across Flight Centre, Travel Associates, and Cruiseabout.
We’re in our 40s now and a lot has changed! With global headquarters in Brisbane, Australia, our company owned leisure and corporate travel businesses span three major regions: APAC, The Americas and EMEA.
Our flagship corporate travel management brand, FCM, extends our reach even further through a network covering over 100 countries via both company-owned operations and independent licensees.
With 30 brands across our global footprint, our team spans from customer-facing to internal support roles. The opportunities just as diverse – from a Travel Consultant at Flight Centre or Envoyage, to a Machine Learning Scientist in one of our tech pillars.
Together, we live and breathe our number one philosophy, Our People, driven by our purpose ‘To open up the world for those who want to see’.
Our values are simple and powerful - Ownership, Egalitarianism and Irreverence.
We support our people with opportunities to help you thrive, connect, give, move and be rewarded. Our people have access to a suite of curated benefits to ensure holistic wellbeing – from mental and physical health to financial freedom.
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