Business Analyst AI & Automation - South Bank, QLD
About this role
At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel!
We're building the future of AI and automation at Flight Centre Travel Group, and we want a Senior BA who's excited to be part of it!
This isn't a traditional BA role. You'll work shoulder-to-shoulder with AI engineers, data scientists and automation developers, not handing off requirements over a wall, but solving problems together from day one. If you would like to help us identify where AI and automation can genuinely move the needle, frame the problem clearly, and stay close to delivery so the solution actually lands and delivers value, we encourage you to apply.
What you'll do:
- Partner with the business to find AI and automation opportunities worth pursuing
- Run joint discovery alongside engineers, process walkthroughs, current/future state, technical feasibility
- Translate ambiguous problems into clear, testable requirements
- Define what "good" looks like for AI outputs (accuracy, edge cases, human-in-the-loop) and automation outcomes (straight-through processing, exception handling)
- Stay close through build and test, available for fast clarifications
- Capture the value delivered post-deployment so we know what's working
What we're looking for:
- 2+ years experience in a Business Analyst or equivalent role, with demonstrated experience gathering and documenting requirements for digital, automation, or AI-related projects
- Genuine comfort with ambiguity and an appetite for hard problems
- Some exposure to AI, automation or data science work and curiosity to go much deeper
- Strong process analysis, documentation and communication skills
- A collaborative, iterative way of working, you don't believe in 50-page specs
Brownie points:
- Tertiary qualification in Business, Information Systems, Computer Science, or related field
- Relevant certifications in business analysis (e.g. CBAP, IIBA)
- Additional qualifications in AI, automation, or data
What we're not looking for:
Day-one mastery of every AI platform or automation tool. We hire for mindset and trajectory, not checkboxes. If you're curious, capable and ready to learn fast, this role is for you!
What you'll Enjoy:
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
🎉Development: Individualised Learning & Development pathway options
🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
💛 Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave
Company at a glance
Flight Centre Travel Group (FCTG) is one of the world’s largest travel companies, employing 12,000 like-minded individuals – known as ‘Flighties’.
Our story dates to 1973, when founder Graham Turner (aka “Skroo") and friend Geoff “Spy” Lomas buy a double-decker bus and take off on their first tour around Spain, Portugal and Morrocco, 3 years later forming the first business, Top Deck. After flight deregulations in the 80s our first retail "Flight Centre" stores opened in Australia in 1982, London in 1984, and NZ in 1987.
1987 was also the year we held our first “Global Gathering” awards event celebrating our amazing people, a tradition that continues to this day.
And in 2025 we launched our very first loyalty program, World360 Rewards! Our Australian customers now able to earn and redeem points across Flight Centre, Travel Associates, and Cruiseabout.
We’re in our 40s now and a lot has changed! With global headquarters in Brisbane, Australia, our company owned leisure and corporate travel businesses span three major regions: APAC, The Americas and EMEA.
Our flagship corporate travel management brand, FCM, extends our reach even further through a network covering over 100 countries via both company-owned operations and independent licensees.
With 30 brands across our global footprint, our team spans from customer-facing to internal support roles. The opportunities just as diverse – from a Travel Consultant at Flight Centre or Envoyage, to a Machine Learning Scientist in one of our tech pillars.
Together, we live and breathe our number one philosophy, Our People, driven by our purpose ‘To open up the world for those who want to see’.
Our values are simple and powerful - Ownership, Egalitarianism and Irreverence.
We support our people with opportunities to help you thrive, connect, give, move and be rewarded. Our people have access to a suite of curated benefits to ensure holistic wellbeing – from mental and physical health to financial freedom.
Top Benefits
- Inclusive Company Culture
- Individualised Learning & Development Pathways
- LinkedIn Learning Access
- Exclusive Staff Discounts
- Travel Discounts
- Career Growth Opportunities
- Health Insurance Discounts via Bupa
- Internal Gym Access
- Mental Health Support
- Employee Assistance Program
- Social Team-building Events
- Corporate Social Responsibility Program
- Paid Parental Leave
- Volunteer Leave
- Cultural Leave
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