Senior Air Operations Associate, Hanoi
About this role
About Flexport:
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
The Opportunity
As a Senior Air Operations Associate based in Vietnam, you will manage complex airfreight operations while providing hands-on leadership to a small team. This role is designed for experienced operators ready to take the next step — driving execution excellence, mentoring teammates, and contributing to process improvements that will shape Flexport's growing operations in Vietnam.
What You'll Do
- Coordinate end-to-end airfreight operations in alignment with company strategy, global policies, and customer requirements
- Serve as the first point of escalation for shipment exceptions, resolving issues with urgency and sound judgement
- Coach and mentor team members to ensure SOP compliance, productivity, and a culture of continuous improvement
- Maintain high data accuracy and timely milestone updates across Flexport systems to meet KPIs and SLAs
- Oversee billing accuracy and cost control, resolving invoice disputes promptly and effectively
- Monitor and review vendor and carrier performance, providing constructive feedback and actionable solutions
- Support strategic initiatives including carrier integrations, client onboarding, and system or process upgrades
- Build and maintain strong working relationships with customers, internal stakeholders, and external service providers
- Supervise a small team of associates, fostering collaboration across departments
- Act as squad lead when required, building the capabilities needed for future leadership responsibilities
What You'll Bring
- Bachelor's degree in Logistics, Supply Chain, Business, or a related field
- 3–7 years of experience in freight forwarding or logistics operations
- Strong working knowledge of air freight processes, including import and export handling
- Fluency in Vietnamese; professional proficiency in English (written and spoken)
- Proven experience coaching or mentoring junior team members
- Highly detail-oriented and able to manage multiple priorities under pressure
- A proactive, customer-focused mindset with strong problem-solving skills
What We Offer
- A leadership pathway with a clear trajectory toward Team Leader and Manager roles as Flexport Vietnam scales
- Hands-on exposure to Vietnam's air freight market within Flexport's global network
- Access to world-class systems, tools, and best practices in logistics operations
- Competitive base salary, quarterly performance bonus, daily complimentary lunch, comprehensive medical insurance including dependent coverage, and RSUs
Company at a glance
Platform for global logistics.
Founded in 2013, we believe trade can move the human race forward. That’s why our mission at Flexport is to make global trade easy for everyone. What the internet has done for bits and bytes, Flexport is doing for physical goods: giving every business the ability to connect to any customer, wherever they are in the world. That sounds pretty straightforward, but a fragmented and inefficient global supply chain has held the world back from untapped growth and innovation. By connecting everyone in the global economy we can unlock commerce, creativity, and human progress.
To do so, we’re building the platform for global logistics—empowering buyers, sellers and their logistics partners with the technology and services they need to grow and innovate.
Today, we work with more than 40,000 customers and their suppliers across industries like manufacturing, retail, electronics, consumer goods, tech, apparel, and beauty.
Companies of all sizes—from emerging brands to Fortune 500s—used Flexport technology to move nearly $19B of merchandise across 112 countries in 2021.
Interested in joining our team? Check out our open job postings on careers site and apply directly today! https://www.flexport.com/careers/jobs/
Top Benefits
- Quarterly Performance Bonus
- Daily Complimentary Lunch
- Comprehensive Medical Insurance
- Dependent Coverage
- RSUs
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?