Host
About this role
Description
Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection.
As we expand, we are looking for team-oriented employees who help continue our most important tradition; providing outstanding customer service.
We are seeking a Host. This individual will oversee all aspects of the front desk and will report directly to the General Manager.
Responsibilities include the following:
- Welcome guests to the venue with a smile and positive 5i attitude
- Provide accurate wait times and monitor waiting lists
- Manage reservations in MindBody, our booking software
- Escort customers to assigned simulator or bar areas
- Provide information on specials as well as memberships and league information
- Acknowledge customers upon their departure
- Coordinate with wait staff about available simulator options
- Maintain a clean reception area
- Answer incoming calls and address customers’ inquiries
- Assist other staff as needed
- Required Qualifications:
- Golf, server, and/or hospitality experience encouraged but NOT required
- Experience in managing reservations
- Demonstrable customer-service skills
- Excellent communication skills both on the phone and in-person
- Strong organizational skills with the ability to monitor all simulators and bar area
- Availability to work various shifts as needed
Benefits:
- Health, Dental, and Vision insurance
- Long and Short Term Disability
- Accident and Critical Illness Insurance
- 401K
- Meals while working are included for free
Benefits only apply to Full-Time Employees
Pay: $11.35/hr + tips
Job Type: Part time, non-exempt
Hours: Nights and weekends required
Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required.
Company at a glance
Our story begins in early 2015 with Mike Doyle teaching simulator lessons in the back of a men’s clothing store in midtown Manhattan. As the demand for Mike’s lessons grew, Mike and student Jared Solomon started dreaming about an indoor facility where Mike could teach more lessons and golfers could work to improve their game — all while flipping standard golf culture on its head and appealing to everyone.
With Mike and Jared clueless as to how to actually execute their grand idea, the final two co-founders, summer camp friends Nora Dunnan and Katherine Solomon (also Jared’s wife) entered the scene. With Nora operating the ship and Katherine navigating through some early legal storms, Five Iron Golf was launched and open for business in mid-2017.
Five Iron has quickly re-shaped urban golf culture and has expanded from Manhattan to Chicago, Baltimore, and Philadelphia, growing from Mike’s original lesson crew to a re-imagined, high-tech, inclusive urban golf experience for golfers and non-golfers alike. Five Iron is for everyone.
For the serious golfer, Five Iron hosts best-in-class simulators, Trackman lesson studios, access to teaching professionals, practice time, leagues, club storage, showers, top-of-the-line clubs that are free to use during your booking, and in-house club fitting services.
For the less-than-serious golfer (and let’s be honest, most of the serious golfers too), Five Iron’s locations offer flexible event spaces, full bar service, fantastic food menus, games like ping pong, shuffleboard, pool, widescreen TVs, regular women’s events, a junior program, and much more.
Top Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Long Term Disability
- Short Term Disability
- Accident Insurance
- Critical Illness Insurance
- 401k
- Free Meals While Working
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