Senior Associate

About Firstsource: Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, Mexico and India. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies.

Job Title: Grade: H2/H1/G Job Category: Associate Function/Department: Operations Reporting to: Team Leader - Operations Role Description: Actions (e.g., design, plan, execute) and outcomes (e.g., generate revenue, deliver customer impact) that define why the role exists Roles & Responsibilities (Indicative not exhaustive) • Should have good understanding on of the following: Mortgage Lifecycle • Basic computer operating skills with moderate typing speed. • Strong written and verbal communication skills and ability to converse with client • Strong analytical, logical approach and data management skills. • Ability to do multi-tasking various projects. • Comfortable with flexible work timings including India late night shift to cover PST clients and willingness to stretch • Proficiency in MS-Office applications (MS-Excel, , MS-Word) • Ability to deliver process training for new members in the team. Role Holder Profile A. Preferred educational qualifications: Graduation or an equivalent of (10+2+3) year of education B. Preferred work experience: H2 grade: Freshers H1 grade: 0-3 years G grade: 3 and above years 1 © Firstsource Solutions Limited | September 28, 2023