Customer Service Representative

Frist Source Work From Home Customer Service is seeking compassionate and customer-focused individuals to join our remote call center team.

As a Remote Call Center Representative, you will be the first point of contact for our members, helping them navigate their health insurance needs with professionalism and care. 

Training Hours: 8am-8:00pm EST Monday - Friday (*actual time will vary, based on trainer and time zone) 

Work Schedule: Monday-Friday 8am-8pm CST-Central standard time-Off Peak 4/1-9/30, Sunday-Saturday 8am-9pm CST-On Peak10/1-3/31 (8 hrs. per day) *overtime is based on company needs

Key Responsibilities:

• Respond to inbound calls from members regarding benefits, claims, billing, and coverage.
• Provide accurate and timely information while maintaining a high level of customer satisfaction.
• Document all interactions in internal systems with attention to detail.
• Collaborate with internal departments to resolve member issues.
• Uphold company values and contributes to a positive team environment.
   

Qualifications:

• High school diploma or equivalent; associate degree preferred.
• 1+ year of customer service or call center experience.
• Strong verbal and written communication skills.
• Ability to multitask and navigate multiple computer systems.
• Self-motivated with the ability to work independently in a remote setting.
• Typing speed of at least 25-30 WPM.
• Internet speeds: 20mbps down / 20mbps up
   

Home connectivity: Must be cable or fiber internet and wired directly to the router with Ethernet jack for connectivity to PC capability. No Wi-Fi or wireless extenders, No satellite, Starlink, Verizon or T-Mobile 4g/5g Company will provide equipment; you will only be required to have a UL surge protector to protect equipment.

Compensation & Benefits: $15.00

Working Environment This role may involve working with secure and confidential data, requiring adherence to strict data security and privacy standards. Some after-hours or weekend availability may be required during system maintenance, and month end operations.

We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.