Prep & Startup Manager

Job DetailsLevel: ExperiencedJob Location: C2H Lawrenceville - Lawrenceville, GA 30043A FirstCall Mechanical Company

PREP & STARTUP MANAGER

Location: Lawrenceville, GA.

WHO IS FIRSTCALL MECHANICAL?

C2H Air and Electric is a commercial HVAC services company based in Atlanta, GA. Founded in 2013, C2H partnered with FirstCall Mechanical in 2024.

FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.

FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.

BENEFITS OVERVIEW

FirstCall Mechanical values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including:

Competitive Weekly Pay

Comprehensive Healthcare Coverage - Medical, Dental, Vision, + More (Includes some 100% Company-paid plans)
Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability
Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans
Career Growth & Development- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program
Generous Referral Bonus of $2,500 per referral
Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances

POSITION OVERVIEW

We are currently seeking an experienced Prep & Startup Manager to join our fast-growing team. The ideal candidate will have a can-do attitude and strong problem-solving skills, as well as a high level of customer service.

JOB RESPONSIBILITIES

Manages the overall execution and performance of assigned Mechanical Installation and Startup teams. Ensures Branch goals and objectives are met. Goals and objectives are aligned with company’s and from a priority include SINC, cash flow, reducing equipment/project slippage, backlog growth, SG&A, productivity improvements, succession planning etc.

Drives asset management including cost control, billings, collections, and payables

Ensures that the estimating and engineering standards are used effectively

Follows up on customer satisfaction issues and drives resolution. Provides leadership by demonstrating focus on achieving customer satisfaction

Develops and builds contractor, customer, consultant, and subcontractor relationships in the community

Assists Project Team Leaders, System Team Leaders, Sales, Project Engineers, and Lead Systems Specialists in the review and interpretation of contract terms and conditions

Responsible for scheduling of installation projects and backlog, including scheduling of want dates and ship dates

Coaches teams on the management of project risks, conflict resolution and establishment project recovery plans

Promotes the securing of change orders

Ensures compliance with the Safety Program for employees and subcontractors

Ensures compliance with state, local and Federal legal requirements and ensures that installation business is conducted with the highest ethical standards

Conducting regular job site inspections

Meet with salesperson for project handoff

Preschedule date Jobsite visits as needed

Schedule prep & startup of new equipment

Schedules technicians for, and confirms warranty issues are addressed

ACCOUNTABILITIES

Continual learning and development in the body of knowledge through FirstCall Academy, to ensure we set the bar for skill level in the industry

Elite level of customer service, to ensure we continue to be the FirstCall our customers make for their HVAC needs

ORGANIZATIONAL ALIGNMENT

This position reports to the local Construction Senior Project Manager and is responsible for engaging with the service team and all of our customers.
Qualifications

High school diploma or equivalent

5+ years’ experience in a related position

Must have prior, successful experience as an Installation Technician in the HVAC industry

Must have the ability to read and understand engineered drawings

EPA certification preferred

Must display strong communication skills and technical competence

Strong initiative to drive growth through superior customer service

An interest in working in a fast-paced environment focused on customer service

A can-do attitude with a high degree of integrity, sense of urgency and attention to detail

Basic computer skills including MS Office

Excellent communication skills

Excellent analytical skills

Ability to pass a thorough background check and drug screen

Must have and be able to maintain a clean driving record

BEHAVIORAL PROFILE

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.

Environmental Requirements

Will be required to work in a field environment, traveling to multiple customer sites on a daily basis.

Physical Demands

While performing the duties of this job, the employee is regularly required to use their hands. The employee frequently is required to stand, walk, and sit. The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth vision, and the ability to adjust focus.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

FirstCall does not accept unsolicited resumes, employment applications or inquiries from recruiters, employment agencies or individual job seekers. Applicants who are selected to proceed to the next stage of FirstCall’s process will be contacted directly by a member of our team. Please note that we are unable to provide individual feedback to all applicants. Applications will stay active in our system for 60 days, and after 60 days applicants will need to reapply for the role.