VP, Head of Client Services
About this role
JOB SUMMARY / INTRODUCTION
- Act as the primary point of contact for FAB AM clients, managing day-to-day inquiries and ensuring delivery of a high standard of service across all touchpoints.
- Coordinate client onboarding, account maintenance, and reporting processes to ensure seamless experience and adherence to FAB AM service standards.
- Collaborate with Relationship Managers, Portfolio Managers, and Operations teams to resolve client requests and ensure service-level agreements are consistently met.
- Monitor client satisfaction metrics and proactively identify opportunities to enhance service delivery and strengthen client relationships.
- Live and demonstrate the FAB AM values.
KEY RESPONSIBILITIES
- Strong interpersonal and communication skills with a client-centric mindset.
- Deep understanding of asset management products, operational processes, and client lifecycle management.
- Proven ability to manage multiple client relationships and deliver under pressure.
- Attention to detail, problem-solving orientation, and commitment to service excellence
- Manage client queries, instructions, and documentation with accuracy and efficiency
- Ensure timely and accurate delivery of reports, statements, and account updates
- Escalate complex cases to relevant teams and follow up on resolution
- Contribute to continuous improvement initiatives to enhance overall client experience
REQUIREMENTS / QUALIFICATIONS
- Client servicing and relationship support
- Client onboarding and KYC
- Service KPIs and SLA tracking
- Client query and issue management
- CRM and client data maintenance
- 10-15 Years of Experience
Company at a glance
FAB, the UAE’s largest bank and one of the world’s largest financial institutions offers an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.
Headquartered in Abu Dhabi, in Khalifa Business Park, the bank’s international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates.
To empower its customers and clients to Grow Stronger, FAB is initiating a powerful movement, which goes beyond banking. The Grow Stronger movement represents the bank’s promise to support its stakeholders’ goals and growth ambitions, providing ideas, tools and expertise to help them become stronger, today and in the future. Through a strong, diversified balance sheet, leading efficiency and a solid corporate governance structure in place, FAB is set to drive growth forward.
Privacy Policy
Top Benefits
- Learning And Development Initiatives
- Career Progression Opportunities
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?