Specialist, CCB & IB Account Services - Alain

Assist BBG Operations and stakeholders in line with Bank Policies & Procedures, regulatory, assist to meets service aspirations of all our customers and remains an independent assurance provider of quality through the possession of sound credit risk, product, and market knowledge. Assist to meet legal and compliance requirements and assist in completion of BBG Operations Process related transactions on a day-to-day basis, increasing operational quality/efficiency by providing improvement suggestions.

SERVICE:

• Carry out the functions with full integrity to ensure that all requests received are attended promptly, efficiently, and there is no breach of service agreements.
• Maintain necessary service logs / operation dashboard wherever applicable to ensure that turnaround time are meeting agreed service levels.
• Establish effective / efficient communications with internal / external communications.
• Carried Out all types of BBG Operations activity as per approved service level arrangements.
• Ensure that all documents received from Client Services/ Onboarding are reviewed / validated before any action within the agreed TAT.
• Accepts additional work as and when assigned by the Management to avoid any service interruption
• Review and Authorized all related activities for BBG Operations
• Ensure that all the activities of the unit are in line with Bank policy, procedure, legal and regulatory requirements. 
• Stay abreast with latest developing concepts like new regulations by the Central Bank of the UAE or legal environment within UAE & international locations & other corporate credit practices.
• Update the status and reason for rejection if any in by email/Workflow system.
• Handling bulk cases for BBG clients by efficiently managing high‑volume requests while ensuring accuracy, compliance with internal policies, and timely resolution in line with agreed service level agreements (SLAs). This includes prioritizing critical cases and coordinating with relevant internal teams to maintain service quality for key clients.
• Managing the BBG Help Desk by addressing and resolving queries received from stakeholders and business units in a timely and professional manner. This involves providing clear guidance, escalating issues where required, and acting as a reliable point of contact to support business continuity and client satisfaction
• To prepare the document SOP for any new process not yet documented.

• Activation of BBG Dormant & Unclaimed accounts.

   

  RISK:

• Manage the workflow on a day-to-day basis without compromising on the risk and service.
• Ensure escalation of any identified risk, suggest, and implement mitigating actions and controls to safeguard the Bank interest.
• Ensure timely and effective communication is maintained with internal as well as external customers taking utmost care in protecting the reputation of the bank.
• Identify risk based on analysis and nature of issues and inquiries arising repeatedly.
• Ensure to escalate these identified risks to the concerned authority within the Unit and be a part of the team defining the mitigating factors /additional controls. 
• PEOPLE
• Maintain professionalism and effective communication with colleagues within the Unit and all other Departments
• Review periodically the sub-ordinates job functions and ensure that all staff within the unit is fully aware of all the process, which would facilitate job rotation. 
• Adhere to your individual duties and responsibilities and support the team-mates to deliver service excellence
• Ensure all sub-ordinates can deliver the tasks assigned including on the job, technical & soft skill training and development.

BUSINESS EFFICIENCY 

• Provide improvement suggestion to Section Head / Department Head to enhance operational quality and efficiency in our work resulting in best customer services.

Job Context :

• The role is responsible for ensuring processing the transactions of on-boarding and remediation of Corporate & Institutional Banking.

•  Ensuring AML & legal risks and accurate detailing before inputting the same into the Bank’s relevant systems.

• Responsible for complying with approval terms for FAB Head Office, representative offices and international branches in compliance with the approval conditions.

• Monitoring and controlling compliance, legal & operational risks for fab customers.

• Adherence to bank policies and procedures.

• Adherence to turn around times and service level agreements.

• Contribution to business growth by supporting internal stakeholders.

• Contribution to the data migration and integration activities

Internal:

• BBG relationship team

• Escrow Team

• Corporate finance, compliance, operations, CS, Islamic

• Banking, corporate investment banking group, credit, i.t, legal, operations risk.

External:

FAB BBG customers

QUALIFICATIONS & EXPERIENCE: 

• Bachelor’s Degree in Banking, Finance, Business Administration, or a related field

• Minimum 5 years banking experience, preferably in CCB, IB, or Centralized Account Services

• Strong working knowledge of core banking systems

• Good understanding of bank policies, procedures, and regulatory requirements

• Good English communication skills