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First Abu Dhabi Bank (FAB)

Officer, Collection Operations

Abu Dhabi · On-site
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About this role

Key Accountabilities:

Self-Management Responsibilities

  • Agrees with line manager and define performance goals at the start of the year and ensures that the goals are achieved during the course of the year. 

  • Identifies the training and development requirements for self and agrees on them with the reporting manager to ensure that the required trainings are arranged and attended. 

  • Strives to achieve the highest levels of proficiency on all the competencies and skills required to perform the role. 

  • Keeps professional developments, new techniques and current issues through continued education and professional growth. 

  • Be updated on bank policies and procedures, central bank regulations and recent developments. 

  • Offering timely resolution and satisfactory customer experience.

Job Context

Core Responsibilities

  • Coordinating with law firm to for new cases assigned for ADGM court and other cases’ types (Chq. Execution, REPO, Civil/Cases against bank), follow up across different stages, and update the system and trackers.

  • Assist in being back up for any other team member who is not in office or during leaves as assigned (criminal/civil/legal notice/Repo/Chq Execution…etc.).

  • Working closely and monitoring our vendors (law firms) for the assigned cases to each service provider, especially AUH cases.

  • Liaising with law firms to get the cases filed as per agreed TAT, and sharing any additional required documents.

  • Attending expert meetings and whenever required and reviewing commentaries and memos.

  • Ensuring updating the system and legal flags of all allocated cases.

  • handling assigned cases against the bank and extending support whenever required.

  • Ensuring original files retrieval and returns as per process and policy.

  • Handling referred requests and escalations related to collections, received through various channels and taking the same to a resolution.

  • Working closely with Collection and Recovery different teams for legal support or advisory whenever applicable.

  •  Attending Training and adhere to policies // Enforces company policies and values without creating negative reactions // Timely completion of Mandatory training

 

Minimum Qualification

  • Bachelor’s degree.

Minimum Experience

Minimum 3 years of relevant experience in the banking sector 


About Us:

First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.

Life at FAB:

Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization

Career Development:

FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.

Our Values:

At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.

Join our team and be part of a journey to shape the future of banking.

Company at a glance

FAB, the UAE’s largest bank and one of the world’s largest financial institutions offers an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.

Headquartered in Abu Dhabi, in Khalifa Business Park, the bank’s international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates.

To empower its customers and clients to Grow Stronger, FAB is initiating a powerful movement, which goes beyond banking. The Grow Stronger movement represents the bank’s promise to support its stakeholders’ goals and growth ambitions, providing ideas, tools and expertise to help them become stronger, today and in the future. Through a strong, diversified balance sheet, leading efficiency and a solid corporate governance structure in place, FAB is set to drive growth forward.

Privacy Policy

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Team Size1,001-5,000 employees
WorkspaceOn-site
IndustryBanking
Location
Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Websitebankfab.com
LinkedInLinkedIn

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