IT Help Desk Technician - Night Shift
About this role
providing prompt, courteous, and effective technical support to internal users. You'll be
responsible for diagnosing and resolving hardware, software, and network problems,
escalating complex issues when necessary. Your role is vital in maintaining user
productivity and ensuring our IT services align with Ingrasys' operational needs and global
IT standards.
Key Responsibilities:
- First-Line Technical Support: Provide timely and effective first-line technical support to end-users via phone, email, and in-person for hardware, software, and network issues.
- Troubleshooting & Resolution: Diagnose and resolve common IT problems, including desktop/laptop issues, printer malfunctions, software application errors, and basic network connectivity problems.
- System & Application Support: Assist users with common operating system issues (Windows, macOS), Microsoft Office Suite, and other business-critical applications utilized in both office and advanced manufacturing settings.
- User Account Management: Create, modify, and troubleshoot user accounts and permissions within Active Directory and other relevant systems.
- Hardware & Software Deployment: Assist with the setup, configuration, and deployment of new computers, peripherals, and software, ensuring adherence to company standards.
- Documentation & Knowledge Base: Accurately log all support requests, actions taken, and resolutions in the ticketing system. Contribute to and maintain IT knowledge base articles and troubleshooting guides for common issues.
- Escalation & Collaboration: Identify and escalate more complex or critical issues to senior IT staff or specialized teams (e.g., System Administrators, Network Engineers) when necessary, ensuring proper handover and diligent follow-up until resolution.
- IT Standards Adherence: Ensure all support activities and solutions comply with established global IT policies, procedures, and security best practices.
- Customer Service Excellence: Provide consistent and excellent customer service, maintaining a positive and helpful attitude while guiding users through technical solutions and ensuring a positive user experience.
- Perform additional responsibilities as needed to support business objectives.
- Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience and certifications (e.g., CompTIA A+, Network+).
- 2+ years of experience in an IT Helpdesk, Desktop Support, or Technical Support role in a professional environment, preferably within manufacturing, industrial, or a high-tech sector.
- Strong troubleshooting skills for common hardware (laptops, desktops, printers, mobile devices) and software issues
- Familiarity with Active Directory for user and computer management, including password resets and group policy basics.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi connectivity, VPN).
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and patiently to non-technical users.
- Strong interpersonal skills and a highly customer-service-oriented approach.
- Ability to prioritize tasks, manage multiple requests efficiently, and work effectively under pressure.
- Self-motivated with a strong desire to learn and adapt to new technologies and processes.
Shift: Starting at 11:30pm (shift premium is included)
Foxconn Assembly, LLC is an Equal Opportunity Employer (EOE). All qualified candidates will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or marital status in accordance with applicable federal, state and local laws. Foxconn Assembly, LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Company at a glance
Foxconn Industrial Internet USA (Fii USA) is a global leading professional design and manufacturing service provider of communication network equipment, cloud service equipment, precision tools, and industrial robots. Our goal is to provide our customers with intelligent manufacturing services for new forms of electronic equipment products centered on the industrial internet platform.
Our Vision: Fii USA is creating technology solutions in 5G, IoT, and Industrial AI to aid businesses in transforming to the Industry 4.0 environment.
Our Philosophy: Fii USA will leverage its’ 30 years’ experience in contract manufacturing to develop technology solutions that will guide businesses on their Industry 4.0 journey. We are building industrial IoT ecosystems grounded solutions that utilize 5G communication technology, 8K imaging data, Industrial AI, and high-performance computing. Our solutions are easily implemented, modified, and scaled to enable participation in the modern connected landscape.
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?