About this role
We help partners understand the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable better understanding of media audiences and their relationships with brands.
Job Details
* This is a full-time permanent position, based in our Turkiye office. We operate on a hybrid working arrangement and require a minimum of 3 days in the office. We welcome all applications from those with the legal right to live and work permanently in the Turkiye, without requiring VISA sponsorship now or in the future.
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Overview:
The TV Panel Supervisor will oversee participant recruitment, onboarding and engagement for TV and media research panels, while managing day-to-day call centre operations. This is a hands-on supervisory role requiring strong people leadership, persuasive communication and a data-driven approach to performance. The successful candidate will lead a team responsible for recruiting and retaining households or participants, monitoring KPIs, maintaining high-quality panel data and ensuring processes are followed accurately and consistently.
Key Responsibilities
Manage daily call centre operations, ensuring the team meets agreed productivity, quality and recruitment targets.
Lead, coach and develop panel administrators, interviewers or call centre agents through regular feedback, training and performance monitoring.
Oversee the recruitment, onboarding and retention of TV panel households or participants, using telephone-based and/or field recruitment methods where required.
Monitor KPIs, call quality, conversion rates, panel participation levels and operational efficiency, identifying areas for improvement.
Maintain accurate participant records, recruitment data and reporting outputs using CRM systems, Excel and Microsoft Office tools.
Ensure panel recruitment and engagement activities follow standard operating procedures, data protection requirements and panel security guidelines.
Prepare regular performance reports and communicate progress, risks and recommendations to senior management.
Support process improvements that strengthen participant experience, team performance and panel quality.
Manage team scheduling, workload allocation and incentive or performance calculations where applicable.
Act as an on-site supervisor, providing hands-on support to the team and helping resolve operational issues quickly and professionally.
Country
TürkiyeWhy join Fifty5Blue?
We pride ourselves on understanding people, and what makes us think and act the way we do.
And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Fifty5Blue.
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