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FASHIONPHILE

Retail Support Specialist

Los Angeles · On-site
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About this role

FASHIONPHILE is more than just fashion — we’re revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you.
About the Opportunity:
The Retail Business Support Specialist role will support our FASHIONPHILE retail operation in managing all ‘back of house’ responsibilities including inventory pulling, customer support, shipping out of new product, and receiving new products and returns. They will report directly into the local leadership team and be a close partner to the Sales Specialist. Responsibilities include:
  • Unloading, sorting, unpacking, and breaking down boxes for all incoming packages from FASHIONPHILE Courier
  • Preparing customer products for shipping based on company packaging guidelines, including shipping labels
  • Pulling products for customers
  • Answering phones and supporting client scheduling
  • Scanning and organizing products
  • Processing customer & retail returns
What We’re Looking For:
  • GED or equivalent experience
  • Prior Experience working in shipping and order fulfillment
  • Experience working in a fast-paced retail environment
  • Prior retail or operational experience handling product
  • Ability to lift/carry up to 30lbs
  • Basic computer skills
  • Ability to successfully multitask
  • Nice to Have: Experience working with handheld scanners
What We Offer:
  • Medical, Dental and Vision Coverage
  • FSA options for Medical, Dependent Care & Commuter Benefits
  • Paid Time off, Paid Sick Time, and Paid Holidays
  • 401(k) with generous match program
  • Free Life Insurance and AD&D
  • Long Term Disability Insurance
  • Employee Discount
Pay Rate
This position begins at $20.00/HR for all New Hires into FASHIONPHILE's DTLA location.

Company at a glance

FASHIONPHILE is the ultra-luxury recommerce leader, focusing on high-quality and exclusive ultra-luxury brands, specifically, handbags and accessories, including watches, jewelry, and shoes. Excelling in first-class digital and omnichannel experiences, as well as luxury in-person services. Our innovative retail partnership with Neiman Marcus has accelerated the luxury lifecycle to a velocity unparalleled anywhere else in the world, bridging the primary and secondary market through FASHIONPHILE's innovative recommerce technology, proprietary pricing algorithm, and pioneering authentication platform.

Founded1999
Team Size201-500 employees
WorkspaceOn-site
IndustryRetail Luxury Goods and Jewelry
Location
Los Angeles, California, United States
Websitefashionphile.com
LinkedInLinkedIn

Top Benefits

  • Medical coverage
  • Dental coverage
  • Vision coverage
  • FSA options for medical
  • Dependent care benefits
  • Commuter benefits
  • Paid time off
  • Paid sick time
  • Paid holidays
  • 401(k) with match program
  • Life insurance
  • AD&D insurance
  • Long term disability insurance
  • Employee discount

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