Donor Relations Specialist
About this role
ABOUT THE ROLE
Family First is looking for a mission-driven donor relations specialist to join our growing development team. In this role, you will cultivate and steward a portfolio of base-level donors, helping move supporters toward deeper engagement and increased generosity. This role reports to the director of development.
This is an excellent opportunity for an early-career professional eager to build meaningful donor relationships, sharpen fundraising skills, and grow in a collaborative nonprofit environment. If you are relational, organized, and passionate about connecting people to a cause, we want to hear from you.
KEY RESPONSIBILITIES
Donor Engagement
- Manage a portfolio of base-level donors with a focus on retention and relationship-building.
- Conduct proactive, personalized outreach to donors through phone calls, texts, emails, video meetings, and handwritten notes.
- Execute donor appeals to receive financial support from the base-level donor portfolio.
Research & Analysis
- Identify and assess the upgrade potential within the base-level donor portfolio to mid- or major-donor levels.
- Provide individual donor research as support for the development field team.
- Analyze donor data and reports to ensure donor retention, reactivate lapsed donors, and execute moves management.
Collaboration & Events
- Assist the Events Team with donor fundraising events.
CRM & Reporting
- Accurately document all donor interactions in HubSpot in a timely manner.
- Identify new donor prospects by evaluating data in HubSpot.
- Track and report on key performance indicators, including touchpoints, donor upgrades, retention rates, and annual fund revenue growth.
- Establish expertise in HubSpot.
QUALIFICATIONS
- Bachelor’s degree in nonprofit management, communications, business, or a related field
- 2+ years of experience in nonprofit development, donor relations, customer success, or a relationship-focused role
- Strong interpersonal and communication skills, with the ability to engage and inspire a variety of audiences
- Excellent written communication skills, including the ability to convey mission, impact, and vision in a compelling way
- Organized and detail-oriented, with comfort working toward defined metrics and goals
- Alignment with Family First’s mission and values
- Experience with HubSpot or a similar CRM platform
- Familiarity with fundraising strategies, donor stewardship, or moves management
- Ability to travel occasionally for donor meetings or events
LOCATION: Tampa, FL - Hybrid
What We Offer
This position offers the opportunity to make a meaningful impact on millions of families. You’ll work with a collaborative team that values both data-driven decision-making and creative problem-solving. We offer competitive nonprofit compensation, comprehensive benefits, and a supportive work environment that respects work-life balance.
Company at a glance
The mission of Family First is to provide parenting, marriage and relational truth that helps people to love their family well and gives them greater hope for the future.
All Pro Dad
All Pro Dad is Family First's innovative program helping men to be better fathers. All Pro Dad's 50 NFL spokesmen, multiple NFL seminars, over 1,000 All Pro Dad's Days, and Play of the Day daily emails that reach almost 54,000 fathers each day, all inspire and equip fathers to be actively involved in their children's lives. And every month, hundreds of thousands of fathers log onto AllProDad.com to benefit from insightful fatherhood resources.
Family Minute with Mark Merrill
The Family Minute with Mark Merrill is Family First's daily radio feature that reaches 6,000,000 listeners each week, offering them practical, everyday advice on marriage, parenting and family relationships. The broadcast is heard on over 250 mainstream stations in 49 states, as well as SIRIUS Satellite Radio, XM Satellite Radio and American Forces Network. And everyday, the free Family Minute email is sent to nearly 75,000 subscribers in a quick-to-read format.
iMom
iMOM is the newest program of Family First and the complement to the organization's popular All Pro Dad fatherhood program. iMOM's unique focus is to equip mothers with information, ideas and encouragement to positively impact their children.
Top Benefits
- Competitive nonprofit compensation
- Comprehensive benefits
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