Technical Manager
About this role
Description
The Technical Manager is responsible for overseeing the daily operations and performance of the technical team, ensuring all arcade and game equipment is maintained in top condition. This role ensures high-quality service, guest satisfaction, regulatory compliance, and operational efficiency. The Technical Manager sets performance standards, drives continuous improvement, and fosters a positive, safety-focused work environment.
Key Responsibilities
Leadership & Supervision
· Supervise, train, and develop Technicians and Technical Assistants
· Conduct interviews, performance reviews, and assist in hiring and terminations
· Provide coaching, progressive discipline, and recognition as needed
· Ensure consistent communication, feedback, and quarterly performance check-ins
· Foster collaboration across departments and represent the team in internal meetings
Operations & Maintenance
· Troubleshoot, repair, and maintain arcade games and attractions
· Develop and manage preventive maintenance schedules
· Ensure all equipment meets company and safety standards
· Track and control parts inventory; minimize downtime and expenses
· Monitor and maintain a clean, organized, and safe work area
· Lead by example by working shifts and supporting peak hours as needed
Customer Service & Quality
· Resolve guest concerns promptly and professionally
· Ensure a superior guest experience by keeping games in excellent condition
· Uphold company values in service delivery and presentation
· Support compliance with quality assurance programs and safety protocols
Additional Duties
· Support other locations with game moves or operational improvements
· Assist in company initiatives and projects as assigned by the General Manager
· Represent the company with professionalism and a solutions-oriented mindset
Requirements
· High school diploma or equivalent; technical training preferred
· Minimum 3 years of hands-on experience as a technician or in a similar role
· Supervisory experience a plus
Apply now to join our growing team and help us create memorable experiences in our locations.
Family Entertainment Group is an equal opportunity employer.
Company at a glance
Family Entertainment Group (FEG) is a premier provider of arcade and family entertainment solutions, specializing in game room operations, arcade management, attraction design, and development. Since 2004, we’ve owned, operated, and managed high-performing game rooms and attractions across the U.S., partnering with resorts, hotels, casinos, waterparks, family entertainment centers (FECs), amusement parks, movie theaters, restaurants, retail destinations, and more.
We combine hands-on operating experience with integrated management systems, data-driven decision making, and best-in-class equipment to maximize revenue, optimize game mix, and keep guest experiences fresh. Our teams handle everything from concept and layout to daily arcade operations, guest service, prize merchandising, and reporting—so our partners can stay focused on their core business.
As a recognized leader in the amusement and entertainment industry, top manufacturers and distributors rely on FEG as a test bed for new games and technology, giving our partners early access to exclusive equipment and unique first-to-market attractions.
FEG is also the creator of the Human Crane Experience—a giant live-action crane game where guests step inside the machine and become the claw—showcasing our commitment to immersive, one-of-a-kind attractions that drive guest engagement and repeat visits.
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