Merchandise Assistant
About this role
Description
The Merchandise Assistant supports the Merchandise Manager in executing FEG’s merchandising standards by maintaining visually engaging product displays, ensuring inventory accuracy, supporting weekly deliveries, and assisting with décor and promotional setups. This role plays a critical part in enhancing the guest experience through clean, organized, and appealing prize and merchandise areas.
Key Responsibilities
- Assist the Merchandise Manager with visual merchandising, décor projects, and product presentation
- Set up, refresh, and rotate merchandise displays to maintain a consistent and appealing look
- Price merchandise according to company guidelines
- Receive, unpack, and stock weekly merchandise deliveries
- Maintain accurate merchandise records, logs, and inventory documentation
- Ensure all merchandise is visible, organized, and accessible for staff
- Monitor cleanliness, replenishment, and basic maintenance of redemption counters, merchandisers, and crane machines
- Prepare merchandising materials including ticket bows, ticket bricks, and inflated prize items
- Present new merchandise and promotions to staff
- Support the overall appearance and organization of all prize and merchandise areas
Requirements
- High school diploma or equivalent required
- Demonstrated skill in product display and organization
- Strong attention to detail and time management
- Ability to work independently when needed
- Excellent communication and teamwork skills
- Basic creativity and visual merchandising ability
- Ability to meet deadlines in a fast-paced environment
Apply now to join our growing team and help us create memorable experiences in our locations.
Family Entertainment Group is an equal opportunity employer.
Company at a glance
Family Entertainment Group (FEG) is a premier provider of arcade and family entertainment solutions, specializing in game room operations, arcade management, attraction design, and development. Since 2004, we’ve owned, operated, and managed high-performing game rooms and attractions across the U.S., partnering with resorts, hotels, casinos, waterparks, family entertainment centers (FECs), amusement parks, movie theaters, restaurants, retail destinations, and more.
We combine hands-on operating experience with integrated management systems, data-driven decision making, and best-in-class equipment to maximize revenue, optimize game mix, and keep guest experiences fresh. Our teams handle everything from concept and layout to daily arcade operations, guest service, prize merchandising, and reporting—so our partners can stay focused on their core business.
As a recognized leader in the amusement and entertainment industry, top manufacturers and distributors rely on FEG as a test bed for new games and technology, giving our partners early access to exclusive equipment and unique first-to-market attractions.
FEG is also the creator of the Human Crane Experience—a giant live-action crane game where guests step inside the machine and become the claw—showcasing our commitment to immersive, one-of-a-kind attractions that drive guest engagement and repeat visits.
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