Arcade Technician
About this role
Description
Family Entertainment Group is Hiring! Are you ready to take the first step towards a fun and rewarding career in the entertainment and hospitality industry?
Family Entertainment Group (FEG) is the industry leader in arcade and entertainment facility design, development, consultation, and operations. We partner with the nation’s top waterparks and entertainment facilities. We also own and operate our own brands including In The Game and Bonkers.
We are currently seeking a Technician for our arcade operation within Great Wolf Lodge Webster.
Do you enjoy problem-solving? Are you a hands-on type of person? Are you looking for a fun and rewarding career that can put your skills to good use?
If you answered yes to the questions above, we want to hear from YOU!
What will you be doing as a Technician with Family Entertainment Group?
- Providing excellent guest service
- Troubleshooting and repairing arcade games and attractions
- Ordering parts to repair games and attractions and receiving parts orders
- Maintaining an accurate inventory of parts, tools, and equipment
- Performing preventative maintenance
- Performing routine inspections on equipment
- Assembling new pieces of equipment
- Acting with a sense of urgency to keep all games and attractions operational
- Using creativity and problem-solving skills to find solutions to complex problems
- Assisting in other departments when called upon to do so
Benefits of a full-time career with FEG:
- Experience-based pay above industry norms
- 401K retirement plan with generous company match after 90 days of employment (must be over 21)
- Health, dental, and vision insurance
- Life, critical illness, and accident insurance
- Paid vacation and sick time
- Real growth opportunities. Our company hires from within!
- Tuition assistance
- Birthday off with pay
- Special benefits for Veterans including Veteran’s Day off with pay and bonus
- Employee referral bonus
- Flexible schedules
- Fun and friendly, fast-paced work environment
Requirements
The ideal candidate has:
- A background in arcade game and attraction maintenance or experience working with similar equipment in related industries such as casinos, bowling alleys, etc.
- Experience in troubleshooting and repairing electrical and mechanical issues
- Experience assembling and disassembling mechanical components
- Ability to follow directions closely and accurately
- Experience with electrical soldering
- Ability to use a multimeter
- Ability to inventory a wide range of tools and maintain an organized work area
- Basic computer skills
- A willingness to learn new things. The ideal candidate would be highly coachable
If you enjoy a fun, fast-paced work environment, the ability to work in a family-friendly atmosphere, and are searching for employment within a company that offers real opportunities to grow, you may have found the perfect fit.
For immediate consideration, please respond with your most recent resume.
To learn more about Family Entertainment Group visit our website below.
www.fegllc.com
Family Entertainment Group Holdings LLC is an E-Verify participating company. We are an Equal Opportunity Employer.
OUR VISION - is to bring family and friends together through the universal language of fun. Our success is measured in smiles.
Company at a glance
Family Entertainment Group (FEG) is a premier provider of arcade and family entertainment solutions, specializing in game room operations, arcade management, attraction design, and development. Since 2004, we’ve owned, operated, and managed high-performing game rooms and attractions across the U.S., partnering with resorts, hotels, casinos, waterparks, family entertainment centers (FECs), amusement parks, movie theaters, restaurants, retail destinations, and more.
We combine hands-on operating experience with integrated management systems, data-driven decision making, and best-in-class equipment to maximize revenue, optimize game mix, and keep guest experiences fresh. Our teams handle everything from concept and layout to daily arcade operations, guest service, prize merchandising, and reporting—so our partners can stay focused on their core business.
As a recognized leader in the amusement and entertainment industry, top manufacturers and distributors rely on FEG as a test bed for new games and technology, giving our partners early access to exclusive equipment and unique first-to-market attractions.
FEG is also the creator of the Human Crane Experience—a giant live-action crane game where guests step inside the machine and become the claw—showcasing our commitment to immersive, one-of-a-kind attractions that drive guest engagement and repeat visits.
Top Benefits
- 401k Retirement Plan
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Critical Illness Insurance
- Accident Insurance
- Paid Vacation
- Sick Time
- Tuition Assistance
- Paid Birthday Off
- Veteran's Day Off
- Veteran Bonus
- Employee Referral Bonus
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