Trainee RM Product and Services
About this role
Company Description
Would you like to work for a company where hospitality is a work of heart, and you can be all you are?
Our purpose is to pioneer the art of responsible hospitality, connecting cultures with heartfelt care. With over 330,000 hospitality experts in more than 40+ hotel brands, we nurture a real passion for service and achievement beyond limits.
Join a dynamic and collaborative environment where agility, creativity, and performance are key.
Job Description
You work in the Revenue Management on Demand department supporting the Commercial Services team in various projects, ensuring comprehensive insights and strategies to optimise product offerings and enabling successful roll out of the team roadmap.
Product:
Provide support for hotels by performing IDeaS healthchecks and/or coaching. Support can be requested by hotels directly, identified through hotel performance or using RMS alerts on configuration.
Maintain regular reports outlining trends, customer feedback, and market insights.
Conduct market research to identify customer needs, competitor offerings, and industry trends. Summarize findings and present actionable recommendations to the team.
Communication:
Supports the communication to the RM team with aim that information is clearly understood and instructions are applied accordingly.
Collaboration:
Participate in key Accor projects and help deliver company ambition.
Collaborate with the Product & Services team and ensure alignment with business objectives.
Qualifications
- Strong understanding of RM and BI platforms, along with revenue management principles
- Ability to communicate complex data insights in a clear and compelling way
- Proven project coordination skills with the ability to manage multiple priorities
- Strong problem-solving capabilities combined with a customer-focused mindset
- Experience coordinating user acceptance testing and managing feedback processes
- Proactivity with strong influencing and persuasion skills
- Flexibility and ability to adapt
- Customer-focused approach with a commitment to delivering value
- Excellent communication skills, both written and verbal
- Strong collaboration and interpersonal skills
- Analytical thinking with a strategic mindset
Additional Information
Our Commitment to Diversity & Inclusion:
We are an inclusive company. Our ambition: attract, recruit, and promote a diverse range of talents.
Why Accor?
We are much more than a global leader. We are 330,000 women and men who put people at the heart of everything we do, and we are driven by an unbounded passion for service and a desire to exceed expectations. Joining Accor means embarking on a unique human adventure to invent the hospitality of tomorrow.
Your Accor experience begins now, so if you are up for a new challenge, and want to be a part of the best, then we want to hear from you!
Your information will be kept confidential according to EEO guidelines.
Company at a glance
Located in the heart of each destination we call home, a stay at any Fairmont hotel is truly unforgettable. Known for grand and awe-inspiring properties and thoughtful and engaging colleagues who aim to make each and every stay a cherished and memorable experience, we have been the stage for some of the most significant moments in global history.
As a part of ALL - the Accor Live Limitless Lifestyle Loyalty Program, with 90 exceptional addresses in 32 countries, we are as favored by world leaders and business travelers as we are by families and those with a penchant for luxurious travels.
Fairmont Hotels stand at the intersection of elegance and culture, where significant occasions are honored and pivotal global events unfold. Wherever we are situated, our hotels become the cultural and social heart of the community; so immersed in local traditions and so deeply connected to our surroundings, Fairmont Hotels are seen as an essential part of their respective destinations.
Top Benefits
- Diversity and inclusion initiatives
- Global career opportunities
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