ACCOUNT MANAGER
About this role
Job DetailsJob Location: Phoenix - Phoenix, AZ 85027Position Type: Full TimeSalary Range: $65,000.00 - $72,000.00 Base+Commission/yearJob Category: SalesFairchild Freight is a best-in-class third-party logistics brokerage specializing in refrigerated and dry van truckload shipping. We offer a team-focused culture, excellent benefits, and unlimited bonus potential tied to your sales success. We are looking for a seasoned Account Manager who thrives in a fast-paced environment, naturally builds long-term customer relationships, and is equally comfortable pursuing new business through both inside and outside sales.
The Account Manager is responsible for managing and growing a portfolio of shipper accounts while actively developing new business. This role blends relationship management, consultative selling, and strategic account growth. The ideal candidate is a proven performer with prior experience in the trucking brokerage/3PL industry, strong sales instincts, and the ability to maintain high customer satisfaction while driving revenue.
Key Responsibilities
Account Management/Inside and Outside Sales
Serve as the primary point of contact for assigned customer accounts, ensuring exceptional service and communication.
Develop and execute account strategies to increase revenue, margin, and customer retention.
Manage pricing conversations and negotiate contract/rate agreements aligned to market conditions.
Identify opportunities to expand lanes, volume, and services within existing accounts.
Monitor performance metrics.
Maintain accurate customer notes, activity, and pipeline updates in CRM.
Represent the company professionally in the market while building brand presence and trust.
Proactively prospect and qualify leads.
Qualifications
2-5 years of prior trucking brokerage/3PL experience
Demonstrated success in inside AND outside sales
Strong understanding of freight fundamentals: lanes, market pricing, service levels, contract vs. spot freight
Excellent communication and negotiation skills
Ability to work independently with strong time management and follow-through
CRM proficiency (Salesforce, HubSpot, etc.) and strong skills in Microsoft Office/Google Workspace
Ability to identify, pursue, and win new business opportunities
Preferred Qualification
Established shipper relationships.
Experience managing national accounts or multi-lane RFPs.
Strong analytical mindset for margin management, pricing, and strategy.
Why Apply
Company-paid health, dental, and vision insurance
401(k) with company match
PTO + paid holidays, including flex holidays
Phone stipend
Employee recognition program
A collaborative, team focused culture
Opportunity to work with some of the best people in the logistics industry
Room to grow as Fairchild Freight grows
#INDFFHP
Company at a glance
Fairchild Freight specializes in the transportation of consumer food commodities such as fruits, vegetables, meat, fish, and beverage products throughout North America. We go where few others venture, transporting perishables through the roughest environments on the continent including Western Canada, Alaska, and all areas of the continental United States. North Pacific Island deliveries? We do that too.
We specialize in multi-mode freight services to and from Alaska. We transport fresh produce from the growing fields in the SW to customers throughout Alaska.
Shipping from the USA to Western Canada or vice versa? We have you covered to/from Alberta, the Yukon, and British Columbia, including Victoria Island.
Top Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- Paid time off
- Paid holidays
- Flex holidays
- Phone stipend
- Employee recognition program
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?