Support Center Call Rep

Join EANM as a full-time, Support Center Rep, you’ll be the welcoming voice of Eye Associates, helping patients schedule appointments, verify insurance, and connect them to the care they need – all while delivering excellent customer service.  If you're detail-oriented, adaptable, and enjoy working in a fast-paced environment, this role is for you!

Must be a New Mexico Resident or moving to New Mexico. 

Starting pay range:  $16.00 - $20.00 per hour, based on experience or certifications (CPSS or COA) 

Why Choose Us?

• Paid on-the-job training & career advancement opportunities
• Extensive personalized training provided regardless of prior experience
• Internal Career Ladder
• Largest Ophthalmology & Optometry practice in the Southwest
• Telecommuting Opportunities after successful onsite training!!!

What You'll Do:

• Handle high call volume efficiently, with a friendly, professional attitude
• Schedule appointments based on physician preferences/templates and patient needs
• Verify insurance and demographic information
• Route non-scheduling calls to appropriate departments
• Complete internet appointment requests, portal inbox and Phreesia cancellations/reschedules in a timely manner

What We’re Looking For: 

• Ability to thrive in a fast-paced, high-volume environment, multi-tasking skills a must
• Strong telephone etiquette, organizational skills, and keyboard proficiency
• Friendly, team-oriented attitude and customer-first mindset
• Experience in healthcare or call centers is helpful but not required
• Bilingual in English/Spanish a strong plus

Benefits We Offer:

• PTO & 8 paid holidays (including the day after Thanksgiving & Christmas Eve!)
• Medical, Dental & Generous Vision Benefits
• 401(k) 
• Education Assistance 
• Company-paid Life, AD&D, & more!

Benefit eligibility varies based on full-time or part-time status. The benefits listed above apply to employees with .75 FTE status or higher; additional details will be provided upon hire.

Ready to start a rewarding career? Apply today! Learn more at www.eyenm.com. 

Req.# 2821, 2821-1, 2821-2, 2821-3, 2821-4, 2821-5, 2821-6