House Attendant

Job DetailsJob Location: Kimpton Era - New York, NY 10036Position Type: Full-TimeEducation Level: Not SpecifiedSalary Range: $27.90 - $29.90 HourlyJob Shift: VariableExtell Hospitality Services

Extell Hospitality Services is a dynamic extension of Extell Development Company, blending expertise in asset management, hotel and food & beverage operations with fiscal precision and innovative marketing. Headquartered in New York City and Deer Valley, Utah, Extell Hospitality Services is committed to elevating the art of hospitality with strategic, results-driven excellence.

Location

Perfectly positioned at Rockefeller Center’s doorstep with a bird’s eye view of the bustling plaza below, the 33-story design-forward hotel, developed by Extell, offers expansive, coveted views of the city skyline. The third New York City addition to the Kimpton portfolio, the striking tower features 529 guest rooms and inspired social spaces, including two full-service restaurants, a lobby lounge and a rooftop bar. Additional amenities include a fitness center and two spaces to host unique meetings and social gatherings.

Overview

The House Attendant is crucial for maintaining the highest standards of cleanliness and guest satisfaction in our hotel. This multifaceted role combines the responsibilities of a Public Area Attendant and a Houseperson, ensuring the cleanliness, order, and efficient operation of all public spaces, as well as providing essential support to our guests and housekeeping team. The House Attendant will be responsible for meticulously cleaning and preparing public areas and assisting with guest requests and linen management, ensuring a pristine and welcoming environment for both arriving and in-house guests. This position will also perform general and deep cleaning of guest rooms as needed.

Key Responsibilities

Public Area Maintenance

Thoroughly clean and maintain all public areas, including lobbies, hallways, restrooms, stairwells, elevators, and back-of-house areas.
Ensure cleanliness and organization of associate locker rooms and cafeteria.
Vacuum carpets and mop hard floors.
Dust, polish, and wipe down all surfaces.
Clean and sanitize all surfaces, fixtures, and fittings.
Empty trash receptacles and replace liners.
Monitor and maintain cleanliness of public area carpets, addressing spills and stains promptly.
Report any maintenance issues, safety hazards, or unusual occurrences immediately using HotSos.

Guest and Housekeeping Support

Respond promptly and courteously to guest requests, such as delivering extra amenities, rollaway beds.
Manage the linen chute, ensuring it is clear and operational.
Efficiently stock and deliver linen to guest room attendants as needed.
Assist with the transport of dirty linen.
Deliver and retrieve items from guest rooms as requested (e.g. cribs, highchairs, amenities).
Support the housekeeping team with various tasks, including moving furniture, flipping mattresses, and assisting with deep cleaning projects.
Maintain a neat, organized, and well-stocked housekeeping cart and linen closet.

General Duties

Adhere to all health, safety, and sanitation regulations, including OSHA standards, particularly those related to engineering and maintenance.
Maintain inventory of cleaning supplies and report replenishment needs.
Operate and maintain cleaning equipment safely and effectively.
Handle chemicals and cleaning agents according to safety guidelines.
Perform other duties as assigned by management (e.g. Room Attendant duties)

QualificationsQualifications

Prior experience in housekeeping or a similar role, preferably within a hotel or hospitality environment, is a plus.

Key Responsibilities

Skills

Exceptional attention to detail and a commitment to high-quality work.
Ability to work independently and efficiently, as well as collaboratively within a team.
Strong organizational skills.
Ability to manage time effectively and prioritize tasks in a fast-paced environment.
Basic communication skills to interact with guests and team members.
Knowledge of proper cleaning techniques and equipment usage is desirable.

Physical Requirements

Ability to stand, walk, pull, push, bend, stoop, and lift for extended periods.
Ability to lift and carry up to 50 pounds.
Manual dexterity to operate cleaning equipment and handle supplies.
Ability to work flexible hours, including overnight, weekends and holidays, as needed.

Why Join Extell Hospitality Services?

EHS is dedicated to delivering exceptional hospitality through operational excellence and innovative strategies. This role provides an opportunity to lead a high-profile property and contribute to the success of a flagship operation in one of the world’s most dynamic environments.

Typical Compensation Range

Hourly Rate: $27.90 - $29.90

Additional Considerations

Benefits: Comprehensive health, dental, vision, 401(k) matching, and other standard perks.