Information Technology Support Associate
About this role
Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 19,000 trained professionals
- 300+ locations worldwide
- Fortune 500
- Globally unified systems
Job Description
Early-career technician delivering first-level support; follows procedures, documents solutions, escalates
appropriately, supports routine maintenance with strong customer service. Follows established procedures, documents solutions, and escalates appropriately. Delivers strong customer service, supports routine maintenance, adheres to security/compliance requirements, and contributions to procurement and vendor interactions under guidance.
SKILLS | Expectations & Responsibilities
Technical Expertise - Provide first-level technical support for hardware, software, and
network issues, ensuring timely resolution. Assist in system updates, patching, and basic configuration under supervision. Maintain proficiency in troubleshooting operating systems, enterprise applications, and peripheral devices. Document technical solutions and contribute to the knowledge base for recurring issues.
Communication & Leadership - Communicate technical information clearly and effectively to non-technical users. Escalate complex issues promptly to senior technicians or relevant teams with detailed context
Customer Service Mindset - Escalate complex issues promptly to senior technicians or relevant
teams with detailed context. Deliver support with empathy and professionalism, ensuring a positive user experience. Respond to service requests promptly and keep users informed about resolution timeline
Critical Thinking - Analyze problems systematically to identify root causes and prevent recurrence. Apply logical reasoning to prioritize tasks based on urgency and impact.
Governance & Standards - Audit - Follow established IT policies, security protocols, and compliance
requirements. Ensure accurate logging of incidents and resolutions in the ticketing system for audit purposes. Assist in periodic audits by providing required documentation and system checks.
Vendor and Financial Acumen - Support procurement processes by providing accurate specifications for IT equipment. Collaborate with vendors for warranty claims or repairs under guidance from senior staff
Qualifications
- Hardware Management: You will continuously manage the operational effectiveness of the branch's hardware, taking control of inventory, end of life, ordering, set up and retiring of all hardware.
- Software: You will have responsibility for troubleshooting software issues, roll out of new software solutions, the backup and storage of data and its security and the effective use of technical solutions that support operational performance.
- Solutions: In this role you will have the opportunity to build and develop solutions in conjunction with the operational teams, that drive efficiencies into the operational processes of the branch, supporting and or developing solutions that drive automation and optimization of productivity
- Windows 11 OS experience and PC Troubleshooting; preferred candidates will have experience building PC's
- Technology concepts - PowerShell, Networking, TCPIP, Cybersecurity, Cabling
- Software - Office, Exchange, SharePoint
- Effective problem-solving skills
- Ability to handle multiple tasks/projects
- Demonstrated customer service skills and proven interpersonal skills
- Good communication skills
- Inquisitive and exploratory mind-set
- IT Certifications considered a plus: CompTIA, Cisco, Microsoft, VMware, Linux
Additional Information
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
Company at a glance
Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 locations in 100+ countries on six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services.
We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility.
To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.
At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
Top Benefits
- Paid Vacation
- Holiday Pay
- Sick Time
- Medical Health Plan
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
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