Customer Service Representative - Customs Brokerage
About this role
Company Description
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job Description
Major Duties and Responsibilities
- Ensure smooth and timely customs process flow
- Ensure accurate and timely data entry into our operational system
- Track and Trace Custom files and reporting
- Ensure accurate and timely client billing
- Understand all the elements of the import and export customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customer?s instructions and expectations.
- Transfer customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration
- Assist with verification of customs declaration information and the submission of such to the customs authority
- Ensure compliance at all times to regulations
Qualifications
- Good knowledge of customs brokerage process, customs legislation - especially with regards to classification, valuation and origin
- Understanding of ocean, road and air documentation process
- Effective interpersonal skills
- Pro-active approach, strong organizational and computer skills
- Good computer skills (MS Excel, MS Word)
- Fluent in English
Additional Information
Expected Salary: $25-$28/hour
Eligible for bonus
Expeditors offers excellent benefits:
- Paid Vacation (first year prorated based off month of hire)
- Holidays (10)
- Flexible Days (2)
- Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
- 401(k) Retirement Savings Plan with employer match
- Employee Stock Purchase Plan (ESPP)
- Medical, Prescription Drug, Dental & Vision Coverage
- Health Savings Account (HSA)
- Life and Disability Insurance
- Paid Parental Leave (additional eligibility criteria)
- Dependent Care Flexible Spending Account (DC FSA)
- Commuter Benefit
- Employee Assistance Program (EAP)
- Training and Personnel Development Program
- Educational Assistance and Reimbursement
All your information will be kept confidential according to EEO Guidelines.
Company at a glance
Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 locations in 100+ countries on six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services.
We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility.
To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.
At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
Top Benefits
- Paid Vacation
- Holidays
- Flexible Days
- Paid Sick Time
- 401(k) Retirement Savings Plan
- Employee Stock Purchase Plan
- Medical Coverage
- Prescription Drug Coverage
- Dental Coverage
- Vision Coverage
- Health Savings Account
- Life Insurance
- Disability Insurance
- Paid Parental Leave
- Dependent Care Flexible Spending Account
- Commuter Benefit
- Employee Assistance Program
- Training and Personnel Development Program
- Educational Assistance and Reimbursement
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