Air Export - Customer Service
About this role
Company Description
Below is information about the current air export customer service role open in Salt Lake City. Please take the time to thoroughly review the expectations, duties, and qualifications. If this is a position you would like to pursue, discuss with your direct manager or supervisor, and then complete the online application.
Job Description
Air Export Customer Service Agent
Scope of Position
External Communication to Customers, Providers, Agents and EI Network, Reporting. Coordination and Collaboration with OPS for Timely Process Flow.
Major Duties and Responsibilities (Included but not limited to below)
- Utilize AEX Workboard for Reporting and Monitoring
- Interact with our customers in arranging their international shipments, meeting customer service standards
- Coordinate all service provider requests or escalations and communicate requirements to OPS team.
- Adhere to strict compliance standards and requirements pertaining to both internal and external regulations in accordance with controls
- Ensure all customers standard operating procedures are followed and are in place and updated as applicable.
- Handle all overseas communications in regard to Customer Service specific requests or coordinate with OPS team for support.
- Manage all Customer Reports and ensure they are sent out on required cadence
- Supporting customers with inquiries regarding compliance, documentation and export regulations and provide resources to them if required
- Understand and provide general pricing per requests to customers.
Qualifications
Air Export Customer Service preferred qualifications:
- 6 months to 1 year of Expeditors Operational Experience
- Excellent written communication skills
- Demonstrated customer service skills and proven interpersonal skills.
- IATA/FIATA
- LATAM Certification
- Hazardous Materials Certification
Additional Information
Expeditors offers excellent benefits:
- Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
- Annual Paid Holidays (10)
- Potential Flexible Days (2)
- Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid, unused rolls over)
- 401(k) Retirement Savings Plan with employer match (Pre-Tax or Roth)
- Employee Stock Purchase Plan (ESPP)
- Medical, Prescription Drug, Dental & Vision Coverage
- Health Savings Account (HSA)
- Life and Disability Insurance
- Paid Parental Leave (additional eligibility criteria)
- Dependent Care Flexible Spending Account (DC FSA)
- Employee Assistance Program (EAP)
- Training and Personnel Development Program
- Educational Assistance and Reimbursement
- Position is full time (40 hours per week) Monday through Friday 8am-5pm
Company at a glance
Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 locations in 100+ countries on six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services.
We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility.
To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.
At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
Top Benefits
- Paid Vacation
- Annual Paid Holidays
- Flexible Days
- Paid Sick Time
- 401(k) Retirement Savings Plan
- Employee Stock Purchase Plan (ESPP)
- Medical Coverage
- Prescription Drug Coverage
- Dental Coverage
- Vision Coverage
- Health Savings Account (HSA)
- Life Insurance
- Disability Insurance
- Paid Parental Leave
- Dependent Care Flexible Spending Account (DC FSA)
- Employee Assistance Program (EAP)
- Training and Personnel Development Program
- Educational Assistance and Reimbursement
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?