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EXL

Senior Manager - QA

Chennai · On-site
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About this role

Essential Functions
  • 15+ years of experience in Software Testing & Test Automation in Product/Solution development.
  • Hands-on experience in Leading, Managing and developing QA team.
  • Extensive experience in software quality assurance, with a proven track record in a managerial role.
  • Develop and implement QA policies, procedures, and best practices.
  • Collaborate with cross-functional teams to ensure quality throughout the software development lifecycle and is comfortable diving into the technical architecture of complex and highly scalable solutions.
  • Oversee the design and execution of test plans, test cases, and test scripts.
  • Ensure thorough testing of software products, including functional, regression, performance, and security testing.
  • Hands-on experience in designing and development of automation framework and creation of scripts using best industry practices.
  • Hands-on knowledge and experience on API test automation using any automation tool like JMeter, Postman, RestAssured.
  • Must have strong working knowledge of Database (SQL Server, Hive).
  • Must have working knowledge of CI/CD implementation, DevOps Principles and Practices.
  • Has a background in quantitative decision making, ability to drive business metrics, automate operational tasks, thereby driving process excellence and adoption of different tools and resources.
  • Good understanding of functional & non-functional tests and is able to define test plans specific to the project needs.
  • Has understood and adopted effective techniques of parallel testing in agile product development environment.
  • Ensuring high quality standards for interviewing and hiring employees at all levels of the organization.
  • Strong knowledge or experience in cloud native technologies (Preferably Azure).
  • Conduct regular audits and reviews to ensure adherence to QA processes.

 
Primary Internal Interactions
  • Strong analytical, mediation and problem resolution skills.
  • Proven expertise and ability to develop processes and procedures which will enhance the overall efficiency with a strong bias towards automation in all operational tasks.
  • Responsibility for defining and driving functional/business goals.
  • Great attention to detail and a results driven approach.
  • Owning specific people programs on educating and development and team engagement.
  • Established leadership with a bias towards action, supporting a culture of ownership and learning.
  • Should be able to optimize & effectively manage resources and time.
  • Review with the Overall Product Manager & AVP for Defect RCA & improvements in the testing process.
  • Assessment and Progress meeting with AVP & above for additional product development features.
  • Should be able to carry out healthy and constructive confrontation with team members, peers, multiple technical and business teams for the benefit of Product.
Primary External Interactions
  • Excellent communication skills (verbal and written) to interact with Stakeholders across multiple lines of business on various project milestones, process changes, escalations, etc
  • Ensure compliance with industry standards and regulatory requirements.

 

 

Company at a glance

Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.

Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.

We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.

At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.

For more information, visit www.exlservice.com.

Team Size10,001+ employees
WorkspaceOn-site
IndustryBusiness Consulting and Services
Location
Chennai, Tamil Nadu, India
Websiteexlservice.com
LinkedInLinkedIn

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