Customer Success Coordinator

Position: Customer Success Coordinator

Company Overview:

elt is a leading provider of language learning solutions for individuals and organizations. We are dedicated to helping our customers achieve their language learning goals through our innovative and personalized approach.

Position Overview:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Coordinator. As a contractor, you will play a key role in ensuring the success of our customers by providing exceptional support and service.

Key Responsibilities:

• Serve as the main point of contact for customers, building strong relationships and providing timely and effective communication
• Understand and anticipate customer needs, and proactively provide solutions and recommendations to enhance their experience
• Onboard new learners and guide them through our services, ensuring a smooth and successful implementation
• Provide ongoing support to learners, troubleshooting issues and resolving any concerns that may arise
• Collaborate with cross-functional teams to improve processes and enhance the overall learner experience
• Monitor customer usage and performance, and identify opportunities for upselling and cross-selling our products and services
• Gather and analyze customer feedback, and provide insights to the team to drive product improvements and enhancements
• Keep up-to-date with industry trends and best practices, and share knowledge with the team to continuously improve our customer success strategies

Qualifications:

• Bachelor's degree in Teaching
• 2+ years of experience in teaching English (customer success or account management a plus)
• Strong communication and interpersonal skills, with the ability to build rapport and trust with customers
• Excellent problem-solving and critical thinking skills
• Ability to work independently and manage multiple tasks and priorities
• Fluent in English (both written and spoken)

Location:

This is a remote position based in Brazil. You will have the flexibility to work from home.

Contract Details:

This is a contractor position with competitive compensation. You will have the opportunity to work with a dynamic and diverse team, and make a significant impact on the success of our customers.

If you are passionate about teaching and customer success and have a strong desire to help others achieve their goals, we would love to hear from you! Apply now to join our team at elt as a Customer Success Coordinator.