Member Services Representative Weekend
About this role
- Check members into the system.
- Take prospective members on tours then assist them with the new account sign-up process
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Detailed cleaning in all areas of the facility.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- People with positive mental attitudes excel here!
- Customer service background preferred.
- Punctuality and reliability is a must.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter commercial cleaning products during shift.
- Our team players and members are our top priority! That’s why we are following super-strict safety and cleaning protocols.
- Mask up! All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates.
- Squeaky Clean! We’ve always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19.
- Social Fitnessing! We offer a touch-less check in for our members and promote keeping a safe distance between all.
- Need a day off? Full time employees have paid leave to take a break!
- Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
- Every Team Player receives a FREE Planet Fitness Black Card Membership
- Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
- PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players
What are you waiting for? APPLY TODAY!
Company at a glance
Planet Fitness (NYSE:PLNT), one of the largest and fastest-growing operators of fitness centers in the U.S is taking the fitness industry by storm! Founded in 1992, we've revolutionized the industry with our combination of affordable prices, great value and non-intimidating Judgement Free Zone®.
Excel Fitness Holdings operates 150+ Planet Fitness clubs in Austin, Dallas/Ft Worth, Tulsa, Northwest Arkansas, North Carolina, Tennessee, Utah, Georgia, and Virginia. Their mission is to build a team culture and atmosphere constructed on trust, humility, and strong relationships, always leading by example and putting others first with the utmost integrity, dedication, and accountability.
Planet Fitness' mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®.
Top Benefits
- MyFlexPay Financial Wellness Benefit
- Free Planet Fitness Black Card Membership
- Employee Assistance Program (EAP)
- Paid Time Off (PTO)
- Paid Parental Leave
- Health Insurance
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