Operations Manager
About this role
- Health insurance
- Vision insurance
- 401(k) matching
- Dental insurance
- Lead, train, coach, and motivate the Front Desk team.
- Prepare schedules and support daily hotel operations.
- Assist Housekeeping operations and serve as relief Housekeeping Supervisor when needed.
- Support breakfast operations during busy periods.
- Resolve guest concerns professionally and confidently.
- Maintain quality, cleanliness, and Best Western brand standards.
- Coordinate effectively with all hotel departments.
- Manage front office inventory and supplies.
- Respond to operational challenges and emergencies.
- Partner with the General Manager to achieve guest satisfaction, financial, and operational goals.
- Minimum three years of hotel supervisory or management experience.
- Strong leadership, communication, and customer service skills.
- Ability to coach teams and manage multiple priorities.
- Experience with hotel property management systems and Microsoft Office.
- Flexible schedule, including evenings, weekends, and holidays.
- Positive attitude, professionalism, and a willingness to lead from the front.
- Competitive compensation
- Medical, Dental & Life Insurance
- Paid Time Off
- 401(k) with Company Match
- Hotel travel discounts
- Employee discount programs
- Ongoing training and leadership development
- Internal promotion and career advancement opportunities
- Supportive, family-oriented culture
Company at a glance
Excel Hotel Group is a fully integrated property ownership, management, and development company in the midst of exciting growth. We are focused on creating an atmosphere where superior quality and service is the standard. Excel Hotel Group is a hotel management company that has maintained an exceptional track record by creating value through the application of expert renovation, rebranding, and repositioning of hotels.
Excel Hotel Group's hallmark continues to be its associates. Priding itself with the best team members and exhibiting a commitment to hotel excellence beyond the ordinary. Delivering extraordinary service to each and every guest is what we're about and what we do best. Together, our corporate and field based teams of our hotel property management company, come together to drive industry-leading guest satisfaction scores, operating results, and profit margins. Our creative drive, integrity and entrepreneurial spirit enables our team to work seamlessly. Excel Hotel Group values creativity, dedication, and teamwork. These values are exemplified by our people and our associates within the industry. Above all, our exceptional team members define the corporate character that continues to distinguish Excel Hotel Group in today's hospitality industry
We're listening...
We always love to hear from you. If you have a request or need, or if you would like additional information about The Excel Hotel Group, the following is how to contact us and the individual departments.
10174 Old Grove Road, Suite 200. San Diego CA 92131
P: 858-621-4908 F: 858-621-4914
Top Benefits
- Health insurance
- Vision insurance
- 401(k) matching
- Dental insurance
- Medical insurance
- Life insurance
- Paid time off
- Hotel travel discounts
- Employee discount programs
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