Houseperson
About this role
The Housekeeping Houseperson (day or night shift) is responsible for cleaning and maintaining various public areas inside the hotel and outside of the hotel, delivering amenities and requested items to guests, cleaning guest rooms when specially requested by guests, helping with laundry, monitoring indoor corridors of hotel, monitoring outside premises, and to verbally warn guests if there are any complaints (ie: noise complaints, etc).
Responsibilities
- Approaches all encounters with guests and employees in a friendly, service-oriented manner.
- Complies with company, hotel, and brand standards which encourage a safe and efficient hotel operation.
- Completes all stocking and organizational duties, including but not limited to, stocking guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
- Carries a communication device (pager, radio, etc.) and responds to all calls.
- Delivers guest requests i.e. extra towels, amenities, etc. to guests in guest rooms.
- Removes any trash and/or debris from corridors, public areas, parking lot, pool area, etc.
- Keeps all rooms, closets, hallways, and public areas and clean, neat and vacuumed; including pool area and public restrooms.
- 1-2 years related work experience
- Ability to stand and walk for 8 hours in a day. Ability to lift push pull up to 50lbs,
- Must be able to follow verbal directions, and complete assigned tasks on schedule.
- Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
- We offer an excellent travel discount program.
- Opportunity to grow, we promote from within
Company at a glance
Excel Hotel Group is a fully integrated property ownership, management, and development company in the midst of exciting growth. We are focused on creating an atmosphere where superior quality and service is the standard. Excel Hotel Group is a hotel management company that has maintained an exceptional track record by creating value through the application of expert renovation, rebranding, and repositioning of hotels.
Excel Hotel Group's hallmark continues to be its associates. Priding itself with the best team members and exhibiting a commitment to hotel excellence beyond the ordinary. Delivering extraordinary service to each and every guest is what we're about and what we do best. Together, our corporate and field based teams of our hotel property management company, come together to drive industry-leading guest satisfaction scores, operating results, and profit margins. Our creative drive, integrity and entrepreneurial spirit enables our team to work seamlessly. Excel Hotel Group values creativity, dedication, and teamwork. These values are exemplified by our people and our associates within the industry. Above all, our exceptional team members define the corporate character that continues to distinguish Excel Hotel Group in today's hospitality industry
We're listening...
We always love to hear from you. If you have a request or need, or if you would like additional information about The Excel Hotel Group, the following is how to contact us and the individual departments.
10174 Old Grove Road, Suite 200. San Diego CA 92131
P: 858-621-4908 F: 858-621-4914
Top Benefits
- Medical
- Dental
- Life insurance
- Paid time off
- 401k with company match
- Travel discount program
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