Front Office Manager
About this role
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
Ensures the efficient and effective operation of the Front Desk department of the hotel. Guides and directs line staff to achieve established goals and objectives. Ensures total guest satisfaction through employee training, motivation, and performance management.
Responsibilities
- Welcomes guests in a friendly, prompt and professional manner.
- Schedules, coordinates, directs and delegates work to Front Desk department associates.
- Manages the performance of Front Desk agents, coaching and counseling as deemed to be appropriate and conducts annual performance reviews.
- Trains new employees on compliance with company, hotel, and brand standards.
- Makes recommendations for disciplinary action of employees as appropriate.
- Maintains good working relationships and communications with all departments.
- Verifies accurate room status information is maintained and properly communicated according to the procedures established.
- Resolves guest complaints quickly, efficiently and courteously.
- Updates, maintains, monitors and prepares group information and requirements, including relaying the appropriate information to relevant departments.
- 1-2 years customer service experience.
- Ability to stand for 8 hours
- Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.
- Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
- We offer an excellent travel discount program.
- Opportunity to grow, we promote from within
Company at a glance
Excel Hotel Group is a fully integrated property ownership, management, and development company in the midst of exciting growth. We are focused on creating an atmosphere where superior quality and service is the standard. Excel Hotel Group is a hotel management company that has maintained an exceptional track record by creating value through the application of expert renovation, rebranding, and repositioning of hotels.
Excel Hotel Group's hallmark continues to be its associates. Priding itself with the best team members and exhibiting a commitment to hotel excellence beyond the ordinary. Delivering extraordinary service to each and every guest is what we're about and what we do best. Together, our corporate and field based teams of our hotel property management company, come together to drive industry-leading guest satisfaction scores, operating results, and profit margins. Our creative drive, integrity and entrepreneurial spirit enables our team to work seamlessly. Excel Hotel Group values creativity, dedication, and teamwork. These values are exemplified by our people and our associates within the industry. Above all, our exceptional team members define the corporate character that continues to distinguish Excel Hotel Group in today's hospitality industry
We're listening...
We always love to hear from you. If you have a request or need, or if you would like additional information about The Excel Hotel Group, the following is how to contact us and the individual departments.
10174 Old Grove Road, Suite 200. San Diego CA 92131
P: 858-621-4908 F: 858-621-4914
Top Benefits
- Health Insurance
- Opportunity For Advancement
- Paid Time Off
- Training & Development
- Vision Insurance
- Wellness Resources
- 401(k)
- 401(k) Matching
- Dental Insurance
- Employee Discounts
- Life Insurance
- Travel Discount Program
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