Food & Beverage Duty Manager – Sherwood Queenstown

Food & Beverage Duty Manager – Sherwood Queenstown Boutique Alpine Hotel

About EVT

Sherwood Queenstown is part of EVT, one of Australasia's market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It's why we all call ourselves Daymakers, because each day is a chance to add the wow factor for our customers and continually grow in our own careers.

The Independent Collection is a curated selection of hotels, each of which lives up to an exacting standard to offer travellers the best of luxury, elevated, urban, comfort and social experiences. While every hotel celebrates its own unique brand and experience, together the Independent Collection shares a passion for one-of-a-kind experiences, service and quality.

EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there's no limits on where your career could take you.

Role Overview

Sherwood Queenstown is a sustainability-led, boutique hotel and restaurant set on the hillside overlooking Lake Wakatipu, awarded a Michelin Star in the inaugural MICHELIN Guide New Zealand. Sherwood is recognised for its hyper-local, seasonal menu and produce grown onsite, delivering a dining experience that celebrates creativity, community, and connection to the land.

Reporting to the Food & Beverage Manager/Venue Manager, the Food & Beverage Duty Manager coordinates and oversees the day-to-day running of the venue in their absence, with particular emphasis on front-of-house and back-of-house operations, venue security and compliance, and maximising the profitability of the outlet. You'll be the face of the venue during your shift, empowered to resolve guest requests and issues, lead the team through any situation that arises, and help uphold the exceptional standard of service Sherwood is known for. This is a rare opportunity to be part of something special, at a restaurant now recognised on the world stage.

This is a full-time position with a minimum guaranteed hours of 30 per week.

Key Responsibilities

• Oversee daily front-of-house and back-of-house operations, ensuring the venue is adequately staffed and service standards are consistently upheld
• Be aware of VIP guests, group bookings and functions, ensuring all preparations are made in advance
• Maintain effective communication with kitchen, Front Office, events and security teams, assisting any section of the venue when needed
• Manage the guest complaint process, resolving requests and issues professionally and in a timely manner
• Maximise average spend per head, covers and overall revenue through effective liaison with key personnel and yield strategies
• Maintain the venue's duty log, uphold Responsible Service of Alcohol (RSA) and security procedures, and lead the venue through crisis management action plans when required

What You'll Bring

• A minimum of 3 years' relevant experience in hospitality
• Strong leadership skills with the ability to make sound decisions under pressure
• Solid understanding of stock control, cost management and cashiering procedures
• Knowledge of liquor licensing and WH&S compliance requirements
• Excellent communication skills and a genuine, welcoming service style
• Flexible availability, including evenings, weekends and public holidays

How You Work

• Daymaker ethos, no one's too big for the small things
• Hands-on and non-hierarchical, leads from the front
• Resilient and solutions-focused, stays calm, moves fast
• Growth mindset, learns, shares, and levels up others

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels, no ivory towers.

• 50% off dining and stays across EVT hotels: QT, Rydges, Atura, LyLo and more
• $2 movie tickets plus discounts on Gold Class, Moonlight Cinema and Candy Bar
• Seasonal perks at Thredbo
• Rapid career growth across our hotel and entertainment network
• Paid parental leave; community and volunteering opportunities

Apply Now

Join Sherwood Queenstown and become an EVT experience creator, opportunity taker, the ultimate Daymaker.

Join and make a positive impact on our people, communities, and environment every day.

Send your CV and a short cover letter. We welcome applicants from all backgrounds and review applications as they come in, don't wait! We can't wait to see the places your career will go with EVT.

When you click apply, you'll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You'll simply enter your details and answer a few quick screening questions so we can get to know you better.