Resident Liaison

Job DetailsJob Location: Winton Manor - Cleveland, OH 44115Position Type: Full TimeSalary Range: $25.00 - $28.00 HourlyJob Shift: Day· Establish relationship with local service providers.

· Develop liaisons with community agencies to help link residents to services needed.

· If a resident requires a level of care not available through community services, liaison will assist resident to identify options.

· Assist residents with navigating local service provider and agency network.

· Quarterly updates of services provided to Owner and Director of Social Services including calendar of events and noting resident attendance.

· Work with ERES to set up educational programs and relevant programs.

· Form an activity committee among residents and interested parties.

· Report suspected abuse to proper agencies.

· Create and educate residents on services available by sharing “Community Resource Manual”.

· Maintain resident files in secure area to ensure confidentiality.

· Creates and distributes monthly property newsletter.

· Demonstrates sensitivity and responsiveness to cultural differences within the resident population. Maintains resident confidentiality.

· Reports all instances of abuse or neglect and takes proactive steps to protect residents.

· Participates in overall planning for activities at the property.

· Obtain needed items for residents through agencies.

· Assists resident in securing needed items in their homes.

Additional services- case by case basis and only with consent of Owner

· Provide training to property management staff on identifying and working with specific types of physical or mental disabling conditions, applicable fair housing rules, etc.

· With resident approval, conduct an in-depth assessment and create “Case Management Plan”.

· Cooperate in appropriate legal proceedings when necessary/Coordinates with hospital staff regarding discharges planning for residents returning to their apartments.

· Identifies education and health programs to enhance the residents’ quality of life.

Qualifications· Must be able to effectively communicate with a diverse population and group of personalities.

· Understanding of social service funding, eligibility and access to community services

· Understanding of the neighborhood and available services

· Excellent interpersonal relationship skills

· Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

· Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

· Education (Desired): Bachelor’s Degree or Associates Degree in Social Work, Counseling, other social science major.

· Previous experience as a Social Service Coordinator or Resident Liaison

· Access to reliable transportation

· The employee must be capable of adapting, with minimal or no advance notice, to changes in how business is conducted and work is accomplished, with no diminishment in work performance.