Relocation Coordinator
About this role
Job DetailsJob Location: Forest Apartments - Glen Ellyn, IL 60137Position Type: Part TimeEducation Level: High SchoolSalary Range: $23.00 - $25.00 HourlyJob Category: IL Leasing License NOT RequiredJob Summary
The Resident Relocation Coordinator is a key member of the relocation team responsible for managing and coordinating resident relocation activities across multiple project sites. This role works closely with residents, property management teams, construction partners, and third-party vendors to ensure smooth, compliant, and timely relocation processes.
The coordinator provides direct assistance to residents throughout the relocation process, including assessments, move coordination, counseling, documentation, and follow-up support. The role requires strong organizational skills, excellent communication abilities, and the capacity to manage multiple relocation tasks simultaneously while maintaining compliance with federal, state, and local relocation regulations.
Key Responsibilities
Resident Relocation Coordination
Conduct resident assessments and surveys to understand relocation needs and preferences.
Take inventory of tenant belongings and furniture, including documenting large items, infestation issues, clutter, or hoarding concerns.
Provide relocation counseling and assistance in accordance with applicable federal, state, and local regulations.
Notify residents of relocation timelines and provide ongoing support throughout the moving process.
Conduct follow-up check-ins with residents leading up to scheduled move dates.
Site and Vendor Coordination
Assist with site setup activities and identify vendors including movers, cleaners, and pest control companies.
Schedule, coordinate, and supervise moving activities and related services.
Conduct pre-inspections of relocation units to ensure they meet safety and habitability standards before occupancy.
Coordinate with construction teams, property management, development teams, and contractors to ensure relocation timelines are met.
Resident Communication
Facilitate resident and community meetings regarding relocation processes, rights, and benefits.
Distribute relocation notices and maintain proof of resident receipt as required.
Act as liaison between residents, property management, construction teams, and clients.
Interface with residents’ families, social service providers, or other support resources when necessary.
Documentation and Reporting
Maintain accurate relocation files, documentation, and database records.
Track relocation progress and maintain data reporting systems.
Prepare weekly and monthly relocation reports for management and project stakeholders.
Develop agendas and record minutes for relocation meetings and distribute within 48 hours.
Move Logistics & Support
Provide packing materials, tips, demonstrations, and moving assistance to residents.
Assist with utility disconnections, reconnections, and address changes when needed.
Ensure residents vacate units per relocation schedules and that units are properly secured after move-out.
Document and assist in resolving claims related to property damage or loss during relocation.
Education & Experience
Bachelor’s degree preferred.
Experience in relocation services, property management, social services, customer service, or a related field preferred.
Experience working with diverse populations and community-based programs is highly desirable.
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Other Requirements
Travel to and from project sites is expected.
Occasional airline travel may be required.
Occasional weekend work may be required depending on project needs.
Ability to work independently in a remote/field-based environment.
Willingness to participate in community meetings and resident engagement activities.
valid driver's license
Skills
Strong interpersonal and customer service skills.
Excellent written and verbal communication abilities.
Ability to work with diverse populations and multiple stakeholder groups.
Strong organizational and multitasking skills.
Ability to prioritize responsibilities and work under tight deadlines.
Problem-solving and conflict resolution skills.
High attention to detail and documentation accuracy.
Work Environment & Physical Demands
The physical demands described here are representative of those required to successfully perform the essential functions of this role:
Frequent walking across multiple properties and job sites.
Ability to climb stairs and navigate residential buildings without elevators.
Lifting and carrying boxes or supplies up to 50 pounds.
Standing or walking for extended periods.
Working outdoors and in varying weather conditions when visiting sites.
Qualifications
Company at a glance
Transforming Communities. Improving Lives.
Evergreen Real Estate Group is dedicated to revitalizing communities and enhancing lives through affordable and quality housing solutions. Guided by our mission to create long-term positive impact, we are committed to building, preserving, and managing multifamily communities that uplift residents and enrich neighborhoods.
As a trusted partner in the affordable housing space, Evergreen brings a holistic approach to property development, management, and construction, blending innovation with community-first values. From urban centers to heartland towns and coastal communities, we deliver lasting, resident-centered solutions that meet critical housing needs and foster community growth across the country.
Our team’s deep industry expertise and collaborative spirit drive every project. We work with public and private partners to expand affordable housing access, preserve essential housing assets, and support residents through comprehensive social services that promote stability and success.
At Evergreen Real Estate Group, impact is our priority, and every project is an opportunity to support vibrant, thriving communities.
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