BTR, Community Manager (Contract), Charlotte, North Carolina
About this role
Evergreen Residential is a high growth Real Estate Company and institutional investment platform in the single-family residential ('SFR') and build-to-rent (“BTR”) sectors. We are committed to changing the way investors own and manage SFR homes, and to building a modern way to deliver the data, tools and services that enable our clients to invest in the world’s largest asset class at scale. Our team is collaborative, open-minded and curious. Transparency is a core value, we speak our minds, are responsible for our actions and celebrate our wins. We are serious about our business, but we don't take ourselves too seriously.
We offer a flexible, empowering culture, competitive compensation and benefits, and the opportunity to work with and learn from industry pioneers and experts.
If you are self-motivated and mission driven with a ‘can do’ mindset and see solutions where others may see problems, come and grow with us!
This is a contract position with a Tuesday - Saturday work schedule.
The role operates in the Charlotte, North Carolina and surrounding markets.
Overview: Evergreen Live is seeking a highly motivated, independent, and service-oriented Community Manager to lead daily on-site operations for a premier Build-to-Rent (BTR) community. This role will serve as the face of the community, overseeing resident experience, amenity operations, property appearance, vendor relationships, and overall community standards while delivering an exceptional living experience for residents in a beautiful 102-home gated community.
As a Community Manager, you’ll be the primary on-site leader responsible for delivering exceptional resident experience and maintaining the highest standards across the community. You’ll serve as the on-site primary point of contact for prospects and residents, guiding prospective residents through the leasing journey up to application and move-in while overseeing day-to-day community operations, amenities, vendor relationships, and overall property experience.
Key Responsibilities:
Leasing & Pre-Lease Execution
- Execute lease-up strategies to meet occupancy targets within defined timelines
- Conduct property tours and effectively communicate features, benefits, and lifestyle offerings
- Respond promptly to inquiries via phone, email, and in-person with professionalism
- Conduct pre-leasing efforts including outreach, marketing, digital campaigns, and local events
- Maintain accurate records of leasing activity, traffic, and conversion metrics
- Host Open House events for prospective tenants
Marketing & Outreach
- Support marketing initiatives including social media, signage, and local partnerships
- Distribute promotional materials and engage with local businesses and referral resources
- Monitor competitor offerings and market trends to properly communicate to revenue management for pricing and promotions
Application & Lease Processing
- Guide prospective tenants through the application process, including screening and documentation requirements
- Assist the Applications team with ensuring all paperwork is submitted timely accurately and timely
- Assist the Move In team with coordinating move in schedules and ensure units are ready for occupancy
- Partner with centralized support teams to ensure smooth operations
- Maintain compliance with Fair Housing and company policies
Resident Experience
- Provide exceptional customer service to prospective and current residents
- Assist with resident retention efforts including welcome events and communication
- Address resident concerns with empathy and efficiency
- Take pride in the community’s appearance, readiness, and reputation
What We’re Looking For
- 1-3 years of leasing experience, with direct involvement in lease-up or new construction
- Sales-driven mindset with a customer-first approach
- Strong interpersonal and communication skills
- Ability to work independently and manage priorities
- Passion for creating a welcoming, well-run community
- Experience in leasing, hospitality, or customer service preferred
- Knowledge of Fair Housing regulations
- Active North Carolina Real Estate License
Valid Driver’s License and reliable transportation.
Please do not rely on compensation estimates for our jobs that are posted on sites other than our direct website as these may be misleading.
About Evergreen Residential
Founded in 2021, Evergreen Residential is a full-service SFR platform leveraging proven operational practices and the latest technological advances to optimize investor returns and achieve positive outcomes for our residents and the communities in which we operate. We offer a full suite of services, including Investment Management, Asset Origination, and Advisory Services. The firm is headquartered in Dallas with offices in New York City.
The leadership team has extensive experience dating back to the early institutionalization of SFR and unrivaled depth of experience in the complete asset life cycle. We are built to withstand changing market conditions, and our business produces resilient, predictable cash flows and margins. We are committed to charting new paths and using data to achieve best-in-class results. Our business is evergreen.
Beyond financial returns, the Company is committed to measurable impact objectives. We believe that inclusive and equitable management, environmentally sustainable long-term strategies, and resident-focused policies are good business - for our residents, our investors, and our team. We are committed to using environmentally sustainable practices and empowering our residents to improve their financial health.
Our cornerstone values - Accountability, Transparency and Partnership - are built on a foundation of Integrity and provide the roadmap for our daily actions, interactions and decisions.
Equal Opportunities and Other Employment Statements
We are deeply committed to building a workplace and community where inclusion is not only valued but prioritized. We take pride in being an equal opportunity employer and seek to create a welcoming environment based on mutual respect, and to recruit, develop and retain the most talented people from a diverse candidate pool. All employment decisions shall be made without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other basis as protected by federal, state, or local law.
Company at a glance
Evergreen Residential is a national services platform supporting the residential real estate industry. We partner with investors, developers, and owners of single-family rental and build-to-rent portfolios to operate homes efficiently, access tailored credit solutions, and connect capital with opportunity. Our approach is service-oriented, disciplined, and grounded in deep operating experience.
We have built and scaled residential operating platforms, developed technology-enabled workflows, and supported investors through multiple market cycles. Our team is proudly based in Dallas, Texas.
Evergreen offers third-party property management services through Evergreen Live.
For more information about Evergreen Residential, please visit www.evergreenresidential.com.
Top Benefits
- Competitive compensation
- Flexible culture
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