About this role
- Minimum 4+ years Operations Experience in 24x7 high-availability Production environment.
- Support trouble-shooting client issues with high level data analysis and project review.
- Extensive problem solving and debugging skills.
- Ability to independently apply production upgrades and support the products and technologies.
- Experience in providing services to agreed SLA’s and OLA’s.
- Experience of working in an ITIL environment.
- Experience with supporting multiproduct environment.
- Experience in supporting and administering ATM Switch / Card Management / WEB Bases banking System.
- Experience with supporting Java applications and an understanding of web technology.
- Knowledge of Linux environment will be an Added advantage.
- In depth understanding of MS SQL.
- Core switching experience and knowledge and recent experience.
- Complete understanding of ISO 8583 and recent experience.
- Understanding of end-to-end transaction flow (issuing/ Acquiring) .
- Hands on experience on release management, change management process and incident management. Internal content Internal content.
- Hands-on experience in customer management and customer handling.
- Hands on experience on Linux command (REN) .
Communication skills-
- Good communication skills/ understanding of customer communication, verbal as well as email.
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