Optometric Tech Supervisor
About this role
Requisition ID: 935383
Store #: 000296 LensCrafters
Position:Full-Time
Total Rewards: Benefits/Incentive Information
LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.
Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.
At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.
LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!
JOB DESCRIPTION
GENERAL FUNCTION
Create exceptional value in the lives of our patients by delivering the LensCrafters Experience. Partner with the Managing Doctor (OD) to ensure all patients receive the highest quality Optometric care. Deliver the store’s key performance indicators by integrating the Patient/Customer Journey and ensuring flawless execution of the patient experience/behaviors and seamlessly link the doctor and retail functions together.
MAJOR DUTIES AND RESPONSIBILITIES
- Ensure associate behaviors are in place to consistently exceed OD NPS (Net Promoter Score), patient retention, exam and contact lens growth
- Consistently communicate importance of an annual eye exam; deliver best in class TAB (The Appointment Book) performance
- Attract new patients to the practice
- Lead through the OD labor model, assign someone to Pre-test patients to deliver the best patient flow for a positive patient experience
- Greet patients with a geniune positive attitude without delay when patient enters
- Promptly answer the telephone in a friendly and courteous manner
- Explain all required paperwork, tests, insurance benefits, products/services and timeframe
- Ensure that NEE (Next Eye Exam) calls are made daily
- Ensure scheduled patients are contacted and reminded of appointments within 24 hours of exam time, no shows are called within 20 minutes of scheduled appointment
- Collect all patient data in TAB; prepare patient charts the night before
- Perform assessment, Contact lens insertion, removal and patient care training
- Responsible for training/certifying all newly hired doctor’s office associates
- Observe and coach on quality of assessment
- Responsible for ordering contact lens trials in advance of need and ensure all stock are valid (not expired)
- Coach and model how to present annual supplies of contacts to patients
- Assist in recruiting/selecting high caliber doctor support staff
- Ensure doctor office supplies are ordered timely
- Ensure Physician referral log is accurately maintained
- Provide associate scheduling feedback to the Managing Doctor and Store Manager
- Display patience and courtesy to indecisive or difficult patients and staff
- Perform work accurately and thoroughly despite time pressure and patient volume
- Process, maintain and file patient records in an organized, efficient manner in accordance with HIPAA
- Collect and capture all patient and prescription information, along with exam fees into Point of Sale system
- Take pride in appearance of the office; ensure OD visuals align with brand guidelines
- Aware of and champion store promotions and share with doctor support staff
- Ensure office is clean and free of clutter at all times
- Deliver clear, motivating and constructive feedback in a timely manner to ensure associates are exhibiting right behaviors
BASIC QUALIFICATIONS
- High School graduate or equivalent
- Minimum of 3 years’ experience
- Patient service; strong interpersonal skills
- Leadership; coaching skills
- Problem solving ability
- Sales skills
- Strong communicator and listener
- Ability to manage time effectively and problem solve
- Strong organizational skills and prioritization
- Ability to work independently
- Attention to detail
PREFERRED QUALIFICATIONS
- Previous experience in customer service, retail and/or optical
- Two years of optical or supervisory experience
- Demonstrate good ophthalmic lens product knowledge
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [email protected].
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
Company at a glance
We are EssilorLuxottica, a global leader in the design, manufacture and distribution of advanced vision care products, eyewear and med-tech solutions. Our Mission is to help people around the world to see more and be more by addressing their evolving vision needs, personal style aspirations and desire to feel more connected to the world around them.
We are home to the most innovative lens technologies, including Varilux, Stellest and Transitions, iconic brands such as Ray-Ban, Oakley and Supreme, the most desired luxury licensed brands and world-class retailers including Sunglass Hut, LensCrafters, Vision Express and Apollo. Backed by robust R&D investments, distinctive capabilities and a top-quality asset portfolio, we drive innovation across categories, from cutting edge medical instruments and solutions for eye health to category-defining smart glasses, all of which push the boundaries of the industry and reimagine the eyes as a gateway to new possibilities.
With over 200,000 employees across 150 countries, 600 operations facilities, serving 300,000 eye care professionals and operating 18,000 stores, the Group generated consolidated revenue of Euro 26.5 billion in 2024. Our OneSight EssilorLuxottica Foundation has given access to sustainable vision care to nearly 1 billion people in underserved communities.
Our ambition is clear. We are building a platform where the eyes are the gateway to new possibilities – bridging the gap between the digital world and human experience.
At EssilorLuxottica, we are Empowering Humans.
Top Benefits
- Health Care
- Retirement Savings
- Paid Time Off
- Vacation
- Employee Discounts
- Bonus
- Commission Plan
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